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5 seats
Gas
28 MPG
Automatic
Trip start
Trip end
Insurance via Travelers
Backup camera
Blind spot warning
Brake assist
Apple CarPlay
Bluetooth
USB input
Keyless entry
Heated seats
Sunroof
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add drivers anytime after booking
2-hour pickup window
No need to modify your trip unless you’re running more than 2 hours late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.84
32 ratings
Unfortunately, this was a very stressful and traumatic experience with Turo.
We rented a car for a one-day trip and were only a couple of hours away from the pickup location when, about 10 minutes from our destination, we had a tire blowout on the highway. We safely pulled over and discovered there was no spare tire in the vehicle.
We contacted Turo customer service, and they told us that because there was no spare, the tire could not be repaired and the vehicle would need to be towed back to the host. We were also told that the tow truck driver would take us back to the location where we originally picked up the car.
We waited four hours on the side of the highway before the tow truck arrived. When the driver finally showed up, he told us that he had already informed Turo that he could not take us back because he was heading in the opposite direction to his tow yard. Instead, he offered to drop us off at a nearby gas station.
This was extremely frustrating because Turo had not communicated that information to us, leaving us waiting for four hours under the impression that we would be taken back to the pickup location. Thankfully, Turo eventually agreed to cover a Lyft so we could get back.
I do want to say that the host was very kind, responsive, and communicated well throughout the situation. My concern is primarily with the condition of the vehicle and how the roadside assistance situation was handled. The tire that blew out appeared to be quite worn, and in hindsight, I wish I had inspected the tires more carefully before leaving.
The experience was incredibly stressful, and I’m grateful that my kids were not with me because I can only imagine how much more frightening it would have been to spend four hours stranded on the side of a highway with them.
For anyone renting through Turo, I strongly recommend inspecting the tires and spare-tire situation before driving away. I hope Turo takes situations like this more seriously and improves communication and roadside assistance for renters.
Jessica •
As a host, we pride ourselves in providing clean and reliable vehicles. This vehicle passed the required Turo annual inspection less than 48 hours prior to this trip, including a review of each tire’s condition, age and tread depth. The tires were not showing any unusual wear prior to the start of the trip. Upon learning about the incident, I immediately responded and remained in contact with both parties throughout the entire incident. Most newer cars only come with a flat tire repair kit.
Everything with the car was great. Easy to find and super clean. Car is maintained really well and communication with the host was excellent. Will definitely look up this host again when I'm in the area.
Amanda •
Good vehicle it drives good
Syncere •
The host cancelled this trip 11 minutes before it started. This message was automatically posted by Turo.
Turo •
This trip was cancelled under guidance from multiple Turo support representatives. The guest did not complete the license upload for the required verification process prior to the trip and was not responding to reminders throughout the day. Turo advised me to cancel the trip. As a host I strive to accommodate guests, and abide by the Turo guidelines.
Host was great and the car was amazing
Monica •
4.84
32 ratings
Unfortunately, this was a very stressful and traumatic experience with Turo.
We rented a car for a one-day trip and were only a couple of hours away from the pickup location when, about 10 minutes from our destination, we had a tire blowout on the highway. We safely pulled over and discovered there was no spare tire in the vehicle.
We contacted Turo customer service, and they told us that because there was no spare, the tire could not be repaired and the vehicle would need to be towed back to the host. We were also told that the tow truck driver would take us back to the location where we originally picked up the car.
We waited four hours on the side of the highway before the tow truck arrived. When the driver finally showed up, he told us that he had already informed Turo that he could not take us back because he was heading in the opposite direction to his tow yard. Instead, he offered to drop us off at a nearby gas station.
This was extremely frustrating because Turo had not communicated that information to us, leaving us waiting for four hours under the impression that we would be taken back to the pickup location. Thankfully, Turo eventually agreed to cover a Lyft so we could get back.
I do want to say that the host was very kind, responsive, and communicated well throughout the situation. My concern is primarily with the condition of the vehicle and how the roadside assistance situation was handled. The tire that blew out appeared to be quite worn, and in hindsight, I wish I had inspected the tires more carefully before leaving.
The experience was incredibly stressful, and I’m grateful that my kids were not with me because I can only imagine how much more frightening it would have been to spend four hours stranded on the side of a highway with them.
For anyone renting through Turo, I strongly recommend inspecting the tires and spare-tire situation before driving away. I hope Turo takes situations like this more seriously and improves communication and roadside assistance for renters.
Jessica •
As a host, we pride ourselves in providing clean and reliable vehicles. This vehicle passed the required Turo annual inspection less than 48 hours prior to this trip, including a review of each tire’s condition, age and tread depth. The tires were not showing any unusual wear prior to the start of the trip. Upon learning about the incident, I immediately responded and remained in contact with both parties throughout the entire incident. Most newer cars only come with a flat tire repair kit.
Everything with the car was great. Easy to find and super clean. Car is maintained really well and communication with the host was excellent. Will definitely look up this host again when I'm in the area.
Amanda •
Good vehicle it drives good
Syncere •
The host cancelled this trip 11 minutes before it started. This message was automatically posted by Turo.
Turo •
This trip was cancelled under guidance from multiple Turo support representatives. The guest did not complete the license upload for the required verification process prior to the trip and was not responding to reminders throughout the day. Turo advised me to cancel the trip. As a host I strive to accommodate guests, and abide by the Turo guidelines.
Host was great and the car was amazing
Monica •
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No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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