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7 seats
Gas (Regular)
23 MPG
Automatic
Trip start
Trip end
Insurance via Travelers
Adaptive cruise control
Backup camera
Blind spot warning
Brake assist
Lane departure warning
Lane keeping assist
Android Auto
Apple CarPlay
Bluetooth
USB charger
USB input
GPS
Keyless entry
Toll pass
Must be 21+ to book
Heated seats
Sunroof
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add drivers anytime after booking
2-hour pickup window
No need to modify your trip unless you’re running more than 2 hours late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.96
47 ratings
I’ve rented through Turo over a dozen times and have never had an issue before. The car itself was great, but the communication was disappointing.
My assistant booked the wrong pickup location, which was entirely our mistake. Before pickup, I asked whether the host could meet us halfway or offer another option. I was considering canceling and booking something closer, but he suggested calling to “figure it out.”
During the call, he told me he was only making $100 from our $350 booking and couldn’t drive 15 minutes closer to meet us. I said we would come collect the car, which required a 55-minute Uber ride for our family of six.
For the return, I offered to cover his Uber because it would have cost about $48, compared with the $140 Uber our family would have needed. He then emphasized the problem wasn’t just the cost but that the return was at 1 p.m. on a Sunday.
We ended the call with him checking Uber costs to see if we could work something out, leaving me with the impression that an alternative return arrangement was still possible. He didn’t follow up, and it wasn’t until the night before our return that he told us he couldn’t help. Ultimately, our Uber to the airport after dropping off the car cost $158, on top of the ride to pick it up. We spent more on Ubers than on the rental itself.
I understand he wasn’t obligated to accommodate our booking mistake. My frustration was with the communication and follow-through. Had he been clear upfront that he couldn’t help, we would have canceled and booked something closer.
Jessa •
Thank you for your feedback. Glad to hear that you enjoyed the vehicle. I would like to clarify a few points for future guests reading this review. The pickup location was listed in the booking, and unfortunately, the incorrect location was selected when the reservation was made. Regarding refunds, I do not have the ability to override Turo cancellation policy. I always strive to provide a clean, well maintained vehicle and a positive rental experience. I appreciate the opportunity to clarify.
Great car, great host. In town for business, this rental made life so much easier. Host is very responsive
Rebeca •
Car was great! Comms from Daniel was quick and easy! No issues at all. Would highly recommend!
Darshan •
Perfect service, car is in good condition!
Мариам •
Very responsive and professional. Me and my partner loved the truck.
ashleigh •
4.96
47 ratings
I’ve rented through Turo over a dozen times and have never had an issue before. The car itself was great, but the communication was disappointing.
My assistant booked the wrong pickup location, which was entirely our mistake. Before pickup, I asked whether the host could meet us halfway or offer another option. I was considering canceling and booking something closer, but he suggested calling to “figure it out.”
During the call, he told me he was only making $100 from our $350 booking and couldn’t drive 15 minutes closer to meet us. I said we would come collect the car, which required a 55-minute Uber ride for our family of six.
For the return, I offered to cover his Uber because it would have cost about $48, compared with the $140 Uber our family would have needed. He then emphasized the problem wasn’t just the cost but that the return was at 1 p.m. on a Sunday.
We ended the call with him checking Uber costs to see if we could work something out, leaving me with the impression that an alternative return arrangement was still possible. He didn’t follow up, and it wasn’t until the night before our return that he told us he couldn’t help. Ultimately, our Uber to the airport after dropping off the car cost $158, on top of the ride to pick it up. We spent more on Ubers than on the rental itself.
I understand he wasn’t obligated to accommodate our booking mistake. My frustration was with the communication and follow-through. Had he been clear upfront that he couldn’t help, we would have canceled and booked something closer.
Jessa •
Thank you for your feedback. Glad to hear that you enjoyed the vehicle. I would like to clarify a few points for future guests reading this review. The pickup location was listed in the booking, and unfortunately, the incorrect location was selected when the reservation was made. Regarding refunds, I do not have the ability to override Turo cancellation policy. I always strive to provide a clean, well maintained vehicle and a positive rental experience. I appreciate the opportunity to clarify.
Great car, great host. In town for business, this rental made life so much easier. Host is very responsive
Rebeca •
Car was great! Comms from Daniel was quick and easy! No issues at all. Would highly recommend!
Darshan •
Perfect service, car is in good condition!
Мариам •
Very responsive and professional. Me and my partner loved the truck.
ashleigh •
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No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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