Mercedes-Benz GLA-Class

Clean, nice car, easy to work with host!

Alisha •

Car was better than I expected. Thank you Robert.

MICHAEL •

The vehicle was as advertised and the communication was great!

Landen •

The host was friendly throughout our trip, but unfortunately the overall experience was disappointing due to the lack of communication and multiple vehicle swaps.

Before arrival, we weren't provided with any check-in instructions. When I messaged the host to ask how to retrieve the vehicle, I was told it would be waiting at the curb outside the airport. Instead, after we landed, the host called and picked us up in a different vehicle, explaining that he prefers to meet guests face-to-face, and drove us to another parking lot to retrieve a different car. This wasn't communicated beforehand, and I think guests—especially those traveling alone—should know in advance if pickup will involve meeting the host and leaving the airport in another vehicle.

We reserved a Mercedes, but were initially given a Mini Cooper because the Mercedes keys had been lost. The following day, the Mini was exchanged for a Volvo, and we were told the host had forgotten we had actually rented the Mercedes, but that the Volvo was "nicer." Then, on the last day of our trip, we were asked to swap vehicles yet again so another renter could have the Volvo, meaning we finally received the Mercedes we booked for only the last few hours of our rental.

In total, we drove three different vehicles and only had the car we reserved for about three hours. Coordinating multiple exchanges took time out of our vacation and required us to adjust our plans several times. While I understand that unexpected issues can happen, I would have appreciated better communication and a solution that was less disruptive to our trip.

Hannah •

Fantastic communication. Very clean car. Zipped me all around town and then some. Would definitely rent from again.

Sarah •