Volkswagen Tiguan

There was nothing nice about this exchange, but in order to not lose my money I still took the car and returned it the very next day instead of extending, like I usually would. Instead, I just went to Enterprise …
When I went to pick up the car, there was a lady not a man when I booked with a guy! She instantly asked for my ID. I don’t know why because I’ve never had to give my ID before. Just verify through the app and take a picture with my ID through the app. I quickly realized that she was taking a picture of my ID. I asked why? she said she does this with all of her clients to make sure they don’t get tickets in the car and don’t pay them. (I’ve gotten it taken in the car before and I was able to pay through the app. Everything came through the app so I did not understand that ) Then proceeded to showed me a bunch of other people IDs from weeks before. I expressed that I did not feel comfortable with her taking a picture of my ID or sending it to someone because she claims that she sent it to the owner of the car even though I was already verified through the app I also expressed I didn’t feel comfortable with her have my information in her phone because I did not book with her!(she claims the owner wasn’t there and he needed to verify I was who I was even though she did not take a picture of me just my ID) she instantly told me to cancel. She was extremely rude and kept insisting that I cancel because she had to get back to her client. My pick up time with 3 PM. I didn’t get there until 3:20 at 3:10. She sent me a message and told me I have untill 315 to get there, and if I was not there by 3:15, I would have to wait because she was with her client. I sat outside until 340. In order to not waste my money I took the car anyway the back passenger window did not roll down the air conditioner took forever to come on and it was extremely hot outside. You can tell the car had not been cleaned. There were crumbs everywhere in the backseat on the floor in between the seats. Nothing was as expected. I instantly felt uneasy with the situation and wanted to leave the car, but I had urgent business to attend to within a few hours. And had no other option I returned the car the very next instead of extending like I would usually do, I will never ever book with THEM again. I did not like the exchange. I did not like the way I was being told to cancel immediately. I did not like that I was being rushed. I did not like the fact that she took pictures of my ID and sent them to someone through a text message, I don’t recommend. Also, none of this was explained before or during my booking. This was all sprung on me when I got there to get the car.

Antonique •

Thank you so much

Staci •

Great communication. Clean well preforming vehical. Over all, great hosts.

Johnethon •

Five star service!

Gabrielle •

Pick location was convenient but I prefer contactless pick up. Also car was not in good condition

Danielle •