Honda Odyssey

Overall was an ok rental. The mildew smell triggered my husband's allergies slightly. We attempted to add a black ice tree(strongest one possible) and sprayed disinfectant. Smell was still slightly there. The key fobs battery was going dead but the owner did advised he'd replace that once the vehicle is returned and the vehicle did eventually start holding the fob close to the psh start. The owner is very responsive. There was about a 10-15 minute delay in me starting my rental as the owner wasn't available.

Keisha •

Great car, really good for families. Had a bit of trouble with a tire and they were super nice and quick to help me. I love these guys. So helpful and kind and accommodating, would recommend.

Maeley •

This was our first experience with Turo, and unfortunately it was extremely disappointing. The vehicle did not feel safe or well maintained, especially for driving in San Antonio traffic with two small children. The transmission seemed to struggle when accelerating and merging, the second-row console literally fell out when we raised the seat, one of the seatbelts did not work properly, the key fob frequently failed to unlock the vehicle, the vehicle repeatedly gave a “key not present” warning, and it often took multiple attempts to start. The tire pressure warning light was also on throughout the trip.

The condition of the vehicle did not match what we expected based on the listing or the price we paid, especially when newer vehicles were available for a similar cost. While the host was responsive in messages, responsiveness does not make up for the condition and reliability issues we experienced.

We were also very frustrated with the airport return process. The app showed short-term parking as an approved return location, which would have been much safer and more practical for our family. We were traveling with two small children and a family member who uses a wheelchair, yet we were told we could potentially be charged if we returned the vehicle to short-term parking. That meant having to use the long-term lot again during the very early morning hours, creating additional difficulty and safety concerns for our family.

Turo customer service was also not helpful in resolving these concerns. Given the mechanical issues, interior condition, safety concerns, and the return-location problem, we do not feel we received the level of service or vehicle condition we paid for. We believe a partial refund is appropriate and would like Turo to review this trip accordingly. Based on this experience, we would not use Turo again.

LYNDA •

Great!!👍

Jacob •

Los anfitriones muy atentos. La camioneta funciona bien !

Maria •