Dodge Grand Caravan

The caravan was dirty inside and out. Had fish smell in car along with toys. The driver sideside door did not work and the touchscreen display did not work. Did not p8ck car for garage instead terminal 1 at Regan National was not allowed to take photos of van Cyrus took them gas gage was under 3/4 when I asked why he said drove it from reston,VA. I tried calling DB Elite auto and was told that that van should not have been rented out with those issues. Was told I would get the 3 day rental fee back and airport fee. I tried over and 9ver to contact Host and was blocked and when turo call them they stated no recall of issues. Here is all my documents and photos of what transpire from Oct 10 to the 12 of Oct

Hi antonio,

Thanks for the effort you put into returning Rahul’s Grand Caravan.

I’ve refunded the remainder of your trip in the amount of $30.00 for the Host provide a dirty vehicle. You should see the funds back in your account in up to 10 days.

Also, for the damage door, please know that for us to proceed with the next step we need phone screenshot of your conversation with your Host do not a copy message. Since you mentioned that your Host agree to provide a compensation about the door issue, and it was agreement both of you with the Host.

I know this was an unexpected inconvenience, and hope your next trip is a better one.

All the best,

Lovely Mae

Customer Care Specialist

 
 
Need answers or support? Find them in the Help Center











Turo Inc., 111 Sutter St, San Francisco, CA 94104

Discover the perfect car on Turo.com | Découvrez la voiture parfaite sur Turo.com
Hi antonio,
Thanks for the effort you put into returning Rahul’s Grand Caravan.
I’ve refunded the remainder of your trip in the amount of $30.00 for the Host provide a dirty vehicle. You should see the funds back in your account in up to 10 days.
Also, for the damage door, please know that for us to proceed with the next step we need phone screenshot of your conversation with your Host do not a copy message. Since you mentioned that your Host agree to provide a compensation about the door issue, and it was agreement both of you with the Host.
I know this was an unexpected inconvenience, and hope your next trip is a better one.

All the best,

Diana Stefany

Show quoted text

Hello, I am writing this to imform you that the host on this rental. The car was dirty inside and out had odor smell inside. The touch screen display did not work for the controls. The driver side caravan door did not open. There was toys and CD in van. The gas tank was on 3/4 under. Cyrus told me that they drove it from reston. The pick up was not in garage as told it was at terminal 1 southwest drop off. Told me all three garages was full..Cyrus jump out of van introduced himself and started taking photos of the van and asked i was suppose to do that he said he would do it. If you look at photobi am in them.i was pressed to time. So I took the van. 20 min later I called DB Elite auto and inform them of what happened and was told that for 3 days rental was 161.00 and would refund me that back to my credit card or Belle account. I received several call from them during the rental time asking me drop van back in reston or this address 2824 Washington Blvd in Arlington va was told 5 min from airport it is 10 to 15 away. I was charged airport fee I would like that back as well. Here are all the text messages from turo host. I have tried calling the host and looks as though number is no longer in service I have call in evening morning and afternoon and text to and no response. This has been an very horrible experience. I send photo and text


Text messages

Galatians 5:22

But the fruit of the Spirit is love,joy,peace,patience,kindness,goodness,faithfulness

Antonio T. Adams CDA,CDT



On Tue, Oct 13, 2026, 6:47 PM Turo Support <support@turo.com> wrote:
Discover the perfect car on Turo.com | Découvrez la voiture parfaite sur Turo.com
Hi antonio,

Thanks for the effort you put into returning Rahul’s Grand Caravan.
I’ve refunded the remainder of your trip in the amount of $30.00 for the Host provide a dirty vehicle. You should see the funds back in your account in up to 10 days.
Also, for the damage door, please know that for us to proceed with the next step we need phone screenshot of your conversation with your Host do not a copy message. Since you mentioned that your Host agree to provide a compensation about the door issue, and it was agreement both of you with the Host.
I know this was an unexpected inconvenience, and hope your next trip is a better one.

All the best,

Diana Stefany

Customer Care Specialist

 
 
Need answers or support? Find them in the Help Center











Turo Inc., 111 Sutter St, San Francisco, CA 94104

There are all that has transpired would like full refund



Yahoo Mail: Search, Organize, Conquer

On Tue, Oct 13, 2026 at 6:47 PM, Turo Support
<support@turo.com> wrote:
Re: We issued you a refund

antonio •

Car took us upstate VA, drove beautifully and was extremely comfortable! Will rent again for future vacations!

Johan Stiven •

Great

Stepfon •