Chrysler Pacifica

Took forever to find out car or be told where it was

Nate •

This was a 2/5 star experience. Would not recommend booking through this host. I removed a star for each negative incident that happened over the 48 hours I had the car, 3 total. I booked this minivan for a family trip to Portland from Scottadale for a wedding. I have a 1 year old and 3 year old. I messaged the host before my flight left asking for pick up details, the host messaged me right back saying I would receive everything 1 hour prior to my reservation. My flight landed at 1:30pm, my reservation was for 1:30pm and I did not have any details where to pick up the vehicle when I exited the plane. I messaged the host with no response so I finally called a he said “oh, let me get you info where your car is”. I was in the parking lot waiting for 15 minutes before I was given details. That’s 1 star removed. Next, when I got to the car carrying 6 pieces of luggage and my kids in a double wide stroller, the car was reversed into the parking spot with the trunk up against a wall so I could not load and luggage. I had to leave my kids in the stroller while I pulled out the car and turned it around. That’s another star removed. The host was aware I was traveling with children. The third star removed was when I loaded the car and put my kids in the car seats that were part of my reservation. The host and I had been talking about the car seats for weeks. After I had the kids loaded and started to pull away, the car seats were not secure. I had to park the car and inspect the car seats to find out they had not been strapped in at all. I spent 30 minutes trying to figure out how to install 2 car seats while also trying to watch my children. In addition, the second night of my reservation I was pulled over and told the car did not have working tail lights. After messaging the host, he said to check the headlight controls. Turns out, the headlights and taillights were set to off instead of “auto” even though the headlights were on. This was my fault for not checking, but why are they not just left on “auto”? Anyone who rents this car is most likely experiencing the vehicle for the first time. Please leave settings on the most customer friendly setting.

In addition, my checkout instructions said to leave the car in long term parking, I unfortunately parked in short term parking. I messaged the host to say sorry and ask it if it was ok, I got a message that said “thank you”. So I locked up the car and headed into the airport. While I was boarding my flight I received a call from the host and was yelled at for choosing the wrong lot. My fault, I’ve just never been yelled at by customer service. I also put gas in the car but for some reason it was not filled up all the way. I was also yelled at for that and told I’d be charged for a full tank of gas. My fault.

Matthew •

The host was great! The vehicle was amazing! My family of 5 had a great time with the van. Highly recommended!

William •

All went well thanks

Zeldene •

L’hôte a annulé ce voyage à la dernière minute. Ce message a été affiché automatiquement par Turo.

Turo •