Kia Carnival

I’ve rented in the past with Turo and this time, wasn’t the best. Once I booked the rental, I explained I needed a car seat. I gave my child’s description. I didn’t get a response. This was months before my trip. The week of my trip, I reached out again and was told the child seat and rental is confirmed. We arrived at the airport. We were told shuttles are available every 15 minutes. That is not correct. We waited 40 minutes for the shuttle. I arrived at the lot, no car seat. I placed a message in the message center, someone said they would bring it. They gave a booster seat. I explained I needed a car seat. He came back with a raggedy infant seat. It was ripped and stained. He says to me, the car seat is in good condition despite the stains and etc. that I see. How can you charge someone to use a disgusting car seat? I told him that will not work for my child. He is tall. And too old for that seat. If I would have known earlier that the correct car seat was not available, I would have brought my own. That’s why I confirmed ahead of time and they say in their listing to let them know your child’s age and weight and they will accommodate. I didn’t want to not have any seat for my child, so I took the booster seat and was just going to reach out about it later since we were tired and ready to go. I barely used the seat maybe 2 days out of the 6 days I was there because I knew that seat wouldn’t be suitable for my son. The car also kept saying service soon. After I returned the car I reached out about the seat and the car service issue, I was told to message the host by someone at the counter and no real response about the car needing service. Just was told thank you for telling them. Messaged the host, Barely responded. I can see they read my message also. Finally got a response and was told I took the booster so there is nothing they can do. I explained several times why the booster seat was taken and explained that the other seat was not sufficient. I received no response after that. They really should have better communication, better car seats that are not disgusting but charging people to use them and ensure their cars don’t need to be service soon before renting them out. Also, ensure the shuttles arrive more often especially being 15 minutes from the airport.

Chunteau •

Nice experience using the vehicle through Omni

peter •

Excellent experience.

Robert •

Car was plenty of space for our little group and drove really well. The shuttle to and from the airport to the rental lot is no big deal, but please realize that you are not picking up on site AT MCO right down the street. Overall, Wood rent again.

Kristen •

Amazing experience as always

Stephanie •