The van ran well but several items were in need of repair / maintenance. Clayton was great to work with and very responsive to my questions.

Bruce •

Clayton’s Caravan was perfect for what we were looking for. No issues and he was easy to communicate with.
Thanks Again!

James •

Clayton was good to work with.
Answer all of our concerns.
Would use him again.

Thomasina •

WORST experience ever.
Upon pickup AC whistling and engine light on. 3 days in, a tire went flat while on the freeway because it was bald, dangerously bald. We had picked up in the dark and didn’t see the inside of tire was bare. Come to find out NO TOOLS were in the car to put on the spare. No jack or t-tool to lower the spare from under the van. After being stranded for 3 hrs and communication with the host being a triple A call that he tried to charge us 60 bucks for that was delayed but he had no real solutions to getting back on the road. No vehicle exchange or refund mentioned by host. Thanks to others at the station and buying tools and gas for them to run and get what was needed to lower the spare we discovered the spare was flat and unusable as well. Our pull off location from the freeway had no air. Again kindness of others helping our family of 4 tried to take the spare to find air and there was nothing local, finally a semitruck helped us with thier airline. Host was more concerned about his vehicle and convenience than safety.
He expects us to get it to the return spot at the airport safely on a spare that didn’t hold air and was too small for that vehicle and distance. We barely get there and after sending a photo through messages explaining where we had to park it on the first floor because the spare was starting to deflate/act weird. He picks up the vehicle without notifying us and ghosts me until he sends an invoice for gas HOURs later. I had worried someone had stolen it, panicked to tears and debating calling the police. Turo customer service initially was unhelpful (waiting for the host to confirm he had picked it up-when our messages had photo proof of its location and drop off) and i hadnt taken the final photos required to check out yet because this is my first time using turo, and our reservation was due to end for another 5 days. host had made it seem like he was unable to pick up his vehicle. WHEN THAT IS OBVIOUSLY not the case since he picked it up within 20 minutes of us confirming where we parked it. This was 5 hrs of our day/trip wasted. The disregard for safety of my family getting it back to a parking garage when he had our location the whole time and could’ve picked it up and us rather get an uber or something to a car rental place. I had to take whatever i could get from the rental car service well over our budget and it still couldnt fit our family because it was so last second. We had to wait an hr for relatives to drive down and grab our lugg
Include the Money spent on tools for the car and he asks for gas money.

Margaret •

All as promised.

James •