Flew in for a funeral, and this car was exactly what I needed for all the family coming in. Close to the airport and super clean. Bluetooth capabilities! Will use their services again!

So I didn't know what the hell i was doing. I never bothered to read the instructions on how to start the rental or pick up instructions or any of that non sense. I just looked for the address and assumed I would find the car i rented at that address with the keys locked inside the car. I figured the app would have a button to push to open the door and bam I'd be on my way. So when I showed up to the address and couldn't find the car I was kinda missed cuz I had to be in LA by 2pm and it was now 11:30am. So I hit the help button and it opened what I thought was a chat to the owner. "hey man your car ain't here and I gotta go? Where is it??" Eventually I found some beater up the road a little way and I start taking pictures cuz I think oh man I rented this piece of sh** hell no, owners gonna say I did all this damage, I just know he will. So as I'm documenting the damage and sending the pics thru the app I notice the license plate had the wrong letters and numbers and bout that time some poor innocent comes out and says please don't take my car I need it for work I promise I'll pay what I owe you guys tomorrow, Friday is payday. As bad as I wanted to play along and demand something, 20 bucks or a 6 pack or something, I said my bad. I thought you were Turo and this was the van I rented. I'm not taking it. meanwhile I already uploaded the images to turn so by now the owner of the van I'm looking for is probably tripping. Anyway, the guy that thought I was the repo man was smiling again and I told him your wrong man that was some racial profiling you just did on me. Why I gotta be the repo man for? Just cuz I'm the white guy with the yarmulke on and the only pale face as far as the eye can see? Dude hurt my feelings but he was smiling now. So then I finally get a call and its the dude im looking for. he's like you got the app? yeah why, I says Cuz I've been messaging you since yesterday to set this all up and then today I've replied to every message you sent demanding to know where the car is. I didn't get em I said. then he tells me where to get the keys at cuz the van is one street over just like the instructions said. Well I didn't see no instructions. I lied. I saw them but I never read em. so then I go over to the lock box and with my clumsy hands I put the code in wrong. "do this so that' he says. supposedly that resets the thing. "it ain't working bro, I gotta go bro I'm late" Without missing a beat he says "I'll be there ASAP. maybe 10 min tho" I'll be here a mumbled. like 7 long ass minutes later here he comes. " Let me see your phone". here man and I hand it over. "I got this same phone, if you can't see good unfold it that's what that big ass screen is for".. Yea i know I say so what. He hands me back my phone and says look. sure as I was standing there so were a bunch of messages all with clear step by step instructions on what I needed to do. The reason I told you all this is to demonstrate just what a bone head I was today and even tho dude had every reason to cancel the rental or at minimum talk smack to me, he didn't. instead he was patient and polite and helpful. dude walked me to the van and wished me a safe drive. then I brought the van back an hour late tonight but when he saw me he was once again helpful and kind. He had every reason to treat me like I was some J Cat wasting his time but he didn't. The truth is I had a lot going on. I was dealing with lots of stress including a tragedy with in my personal life and the owner of this van had the opportunity to rain on my day further or try to help me out. knowing nothing about what I was going thru he chose to be a blessing in my life today. Thank you Don's Oddesy rental, you were great and I appreciate you a lot.

Professional and great value.

Fast response overall good service

Great ride, easy pick up and drop off. Thank you!