Chrysler Voyager

First time renting from Turo and had the worst experience ever with them. The car was all scratched up and when I drove it, it was shaking a bit so I thought it was just a small issue with the tire. Well on my way back from my trip a tire broke like really broke where you can see the wires coming out of it. I called roadside assistance and the guy that helped us was very helpful but the roadside assistance on the phone on the other hand was another story. He told me to park the car in a safe place so they could tow it in the morning to fix the tire but when I ask how they going to get me home, he said they can only offer me a 75 dollar voucher. What am i supposed to do with that for me and a car full of my family and being 180 some miles from my destination? Oh and I forgot the part where I paid 200 some for 3 days and i extended the car for another day and they charged me 370 some more! Like are you kidding me? Extending it is more expensive than the first 3 days. All o can say is I will never rent from them again!! Worst worst experience ever with a car rental company! I would rate zero if o can.

Hartney •

I normally don’t even write reviews but this is by far the worst turo vehicle and customer service experience that I ever had so I didn’t want anyone else to go through the thing that I went through. The car was falsely advertised on the pictures and details but it was beyond terrible. 3 major red flags

1) Major Exterior damages from a previous accident haven’t been repaired.
2) Major interior defects
3) Major mechanical issues with the vehicle

Plus on top of all of this the host was very rude and disrespectful intentionally knowing that I was going through all of this at the same time he disrespects me as a customer. I wish if there was a negative or below 1 star rating because that’s exactly what they deserved.

Ahmed •

Car definitely needed maintenance but overall the car was perfect for what I needed it for

Kayla •

The vehicle had several safety and convenience issues. Due to prior accident damage, one of the doors could not be opened from the outside. This damage was not accurately reflected in the listing photos, and had I known the vehicle was damaged, I would not have rented it. I feel this took away my opportunity to make an informed decision and choose another vehicle. The car also began making a concerning pulsating noise while I was out of town, which made me worry it could break down. Additionally, the driver’s side sun visor was broken and repeatedly fell onto my head and into my lap. Given these issues and the inaccurate representation of the vehicle’s condition, I am requesting at least $50 off the rental as compensation.

Shenai •

The day we arrived to pick it up at 6 pm the van had clearly been in an accident. The right side of the van was damaged and the door handle was missing. I immediately contacted the host and their solution was to cancel our reservation. With no prior notification we didn’t have time to get another rental when we were scheduled to leave that night. The van was extremely dirty on the inside and smelled. The back ac vents do not work, and the head rests do not lock into place.

Lauren •