Chrysler Voyager

Unfortunately, this was my first bad experience with Turo. Lou was responsive mostly, but the overall experience was extremely frustrating.

Before my flight, I provided my flight info+arrival time, but the pickup instructions did not include the vehicle exact location in the parking garage or lockbox code even after I landed. I had to contact him for that infoand was told the vehicle was not ready yet. This was disappointing, esp since it was a late night flight and we landed on time.

When we finally picked up the vehicle, it would not start because the battery was dead. Lou came with a jumper. Next morning, it happened again. He offered either a smaller vehicle from his location, which was over an hour out of my route and couldn't include our group of 8, or an alternate vehicle that would not be available until that evening due to an oil change.

We ended up renting another vehicle for the day at unexpected expense. That evening, we had to jump start Lou's car again to use it for a short trip. At that point, it was clear the battery would not hold a charge. When I explained this, Lou said he could see on his app that the battery had some charge, which was frustrating because the vehicle clearly wasn't starting. I asked him to provide the alternate vehicle that night since we had an early morning trip.

Lou then stopped responding for over three hours. With an early morning trip planned and no guarantee that we would have a replacement vehicle, I contacted Turo for help. After Turo reached out to him, Lou finally responded and arranged to bring the replacement vehicle around midnight. He seemed surprised that I contacted Turo. Due to additional issues getting the vehicle swap processed through Turo, everything wasn't completed until around 1 AM.

The return was also problematic. Once again, the drop-off instructions were incomplete and did not include the lockbox code, so I had to call him.

I physically returned the vehicle around 6PM, but because I was rushing to catch my flight, I didn't complete the return process in the Turo app until around 9 PM. I had taken a video of the vehicle at the actual drop-off time and provided it to Turo, along with a parking ticket showing the vehicle was already parked at the garage well before 9 PM. Despite this evidence, Turo still charged me a late fee. The host needed to let them know when the vehicle was dropped off, but I haven't heard from Lou since.

Mechanical problems can happen, but the lack of a timely solution, inconsistent communication, repeated jump starts, unexpected rental expenses, and the difficulty resolving the return issue made this trip unnecessarily stressful. This was my first bad experience with Turo, and unfortunately, it has made me reconsider using the platform again.

Indira •

Van was clean and had no issues.

Angela •

Excellent vehicle. Super useful stow and go seats.

kevin •

Great communication and overall host!

Edgar •

The car was clean, in excellent condition, and everything was perfect. It was ready on time at the agreed location, and the whole process was easy and uncomplicated. I would definitely rent again. Thank you very much!

Markus •