Dodge Grand Caravan

Great van just need struts on the back.. very comfortable

Kala •

Drove good, clean thanks

Simone •

Amazing service. Seriously !!! Ive rented many cars and this has been the smoothess .. effortless rental ever !!! and great communication

Wayman •

I am deeply disappointed with the way the hosts and customer service had acted with me. I had bought a car under the non- refundable terms and understood the importance of this decision. But when I had showed to pick up the car at the site, I was met with scuffed down tires and damage around the tires. It created a concern for me and my family due to the fact we were going a very long drive and the car clearly displayed not being able to drive that duration. I called the host to cancel this car right away and was told that they would meet me in 10 min but had to wait 1 hr for the host to arrive. The host not only acted unprofessional but did not listen to or try to answer any of my questions about the cancellation polices. It seemed very obvious that the host had no intention to listen to what I was saying at all and kept trying to transfer me to the customer line, that customer service line said the host would have to confirm. At that time I was being transferred back and forth without any explanations at all but was told this in-fact 5 hours later after this incident. While the company's policy clearly stated that if we were uncomfortable with the vehicle we are able to get a refund no matter the warranty on the car but when we reported this, they simply dismissed our complaint on the conditions of the car clearly showing a car unfit to drive that period of time. During this interaction this host had taken a non- consensual picture of me and the car without my permission violating my privacy and making me very uncomfortable throughout the whole incident. After we had returned the car, through the turo system it had been updated that we only had to car for 2 hours and 30 mins, so I would have been okay with being charged for the time that we had the car, even possibly overnight, but not the full 7 days that we originally booked. While we explained this to customer service, they did not take this into consideration and still charged us the full amount, which should have not occurred since we should not be charged if we do not even have the car. I understood that I was not allowed a full refund at the start but throughout this experience, I deserve a refund not only for the car but the way the company had treated me. Overall this experience gave me light on how this company not only acted unprofessional but how they are not able to communicate effectively with their customers in times of need.

Gurpreet •

Van was clean & roomy. The latch did end up breaking in the trunk which made it heavy to lift to get in & out, however host was very responsive about it. Easy check in & out process. Would definitely do this again. First time using Turo

Priscialla •