The car was clean and nice. Host/Turo can't be relied on in case of breakdown. During my trip, the car had a tire that was losing air(filled it a few times), and it would lose air in 48 hours. After investigating further, I noticed there was a nail in the tire. I immediately contacted the host and sent pictures and told him there was a nearby tire shop that would charge $45ish to fix. The host ok'd, and I went ahead and got it fixed. When I asked for the cost of the tire fix to be taken out from my charges, the host said he was waiting on Turo support. After some time and no response from Turo, I went ahead and filled a claim w Turo(which was denied because I can't prove if the nail happened before or during my trip. I did what I would have done with my own car and taken care of the problem promptly. Seems like Turo would rather have you stranded and then relying on their roadside assistance for the next steps. How much time do you want to lose on your trip w a Host/Platform that doesn't take your time seriously. I lost 2 hr of time and money(which the host tried to leverage for a 5 star review). I refused and said, "Keep my $45, at which point he refunded."This host knows the system well and uses various ways to navigate Turos Platform. He ultimately did understand that not everyone cares about money vs. doing the right thing. I did the repair asap and would do it again the same way. I only lost 2 hr vs. being stranded(waiting on roadside side, towing, then a tire repair. You all know how that takes. So, just know that breakdowns are rather questionable w Turo and this host. I wish the host the best he did apologize at the end(did the right thing by refuding the cost of tire repair), and I hope he treats others as he treated me in the end. #SmallCanBeGood

Perfect car. Everything went smooth.
Couldn't be happier.
Thank you

I’m so glad we chose to rent with Minwoo! Experience from getting the van to returning it was flawless! Communication was great! I would rent with him again and highly recommend his service and Toyota Hybrid Sienna!
We are grateful for a flawless experience especially traveling with 3 young kids!

This was a great car. It was nice and clean. It drives great, and it’s spacious. The host is wonderful to rent from, and if given the chance I would rent from them again.

Super seamless pick up and drop off! Minwoo gave super clear instructions with pictures that made picking up a breeze. I requested a car seat (a big variety to choose from) and it was installed and ready to go. Super convenient since I was traveling with 2 under 2! I also had to change parts of my plan and Minwoo was kind enough to accommodate. The minivan was roomy, clean, and gas mileage was a huge plus! You can’t go wrong booking this swagger wagon and with Minwoo as your host! Thank you!!