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5 seats
Gas
35 MPG
Automatic transmission
Trip start
Trip end
Insurance via Travelers
Adaptive cruise control
Backup camera
Blind spot warning
Brake assist
Lane departure warning
Android Auto
Apple CarPlay
Bluetooth
USB charger
USB input
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add additional drivers for free
30-minute return grace period
No need to extend your trip unless you’re running more than 30 minutes late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.64
107 ratings
The vehicle was good
Katie •
Amazing host
Bobbie •
I had a very disappointing experience with this Turo host and would not rent from them again.
The pickup process was extremely frustrating. The instructions were unclear and made it very difficult to locate the vehicle. To make matters worse, I had to take a shuttle to a different terminal just to find the car, which added unnecessary time and confusion to the start of my trip.
The condition of the vehicle was even more concerning. The interior was filthy, with what appeared to be vomit stains, used tissues left behind by a previous renter, and a strong odor of marijuana throughout the cabin. It did not feel like the vehicle had been properly cleaned or inspected before being handed over.
Overall, this experience fell well below my expectations. Better communication, accurate pickup instructions, and basic cleaning standards would have made a significant difference.
Brandon •
We take our reviews very seriously and this one is false information. Brandon did not look at the license plate of the vehicle and try to use the wrong car to rent. All of this is about a car that we do not have on our fleet. We tried to work with Brandon but he was very rude and didn't cancel his trip so our car could get rented out by another guest. We make sure all of our vehicle are cleaned before their trips.
Wow. This was pretty rough. Ignoring the fact that pickup and drop off is much more difficult than a traditional rental car (for the savings that is understandable), but being given a car that is not even remotely clean to the point of an overpowering smoke smell. Not only that but the trip was $18 more than advertised since I had to pay $24 for the parking and only $6 was reimbursed. Unfortunately it looks like the only reason there are good reviews is because the owner is offering discounts on additional trips if you leave a 5 star review. If you can't even offer the most basic of cleaning and sanitation then why do you have a car rental business. Very bad first impression of Turo in general
Adam •
I'm sorry your experience didn't meet expectations. We take cleanliness seriously and will review the concerns you raised, including the reported smoke odor. Parking reimbursements follow Turo's policies, and review incentives are never contingent on leaving a 5-star review—guests are always encouraged to provide honest feedback. I appreciate your comments and will use them to improve.
Great Car
Everything worked smoothly
jayant •
No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
5 seats
Gas
35 MPG
Automatic transmission
Adaptive cruise control
Backup camera
Blind spot warning
Brake assist
Lane departure warning
Android Auto
Apple CarPlay
Bluetooth
USB charger
USB input
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add additional drivers for free
30-minute return grace period
No need to extend your trip unless you’re running more than 30 minutes late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.64
107 ratings
The vehicle was good
Katie •
Amazing host
Bobbie •
I had a very disappointing experience with this Turo host and would not rent from them again.
The pickup process was extremely frustrating. The instructions were unclear and made it very difficult to locate the vehicle. To make matters worse, I had to take a shuttle to a different terminal just to find the car, which added unnecessary time and confusion to the start of my trip.
The condition of the vehicle was even more concerning. The interior was filthy, with what appeared to be vomit stains, used tissues left behind by a previous renter, and a strong odor of marijuana throughout the cabin. It did not feel like the vehicle had been properly cleaned or inspected before being handed over.
Overall, this experience fell well below my expectations. Better communication, accurate pickup instructions, and basic cleaning standards would have made a significant difference.
Brandon •
We take our reviews very seriously and this one is false information. Brandon did not look at the license plate of the vehicle and try to use the wrong car to rent. All of this is about a car that we do not have on our fleet. We tried to work with Brandon but he was very rude and didn't cancel his trip so our car could get rented out by another guest. We make sure all of our vehicle are cleaned before their trips.
Wow. This was pretty rough. Ignoring the fact that pickup and drop off is much more difficult than a traditional rental car (for the savings that is understandable), but being given a car that is not even remotely clean to the point of an overpowering smoke smell. Not only that but the trip was $18 more than advertised since I had to pay $24 for the parking and only $6 was reimbursed. Unfortunately it looks like the only reason there are good reviews is because the owner is offering discounts on additional trips if you leave a 5 star review. If you can't even offer the most basic of cleaning and sanitation then why do you have a car rental business. Very bad first impression of Turo in general
Adam •
I'm sorry your experience didn't meet expectations. We take cleanliness seriously and will review the concerns you raised, including the reported smoke odor. Parking reimbursements follow Turo's policies, and review incentives are never contingent on leaving a 5-star review—guests are always encouraged to provide honest feedback. I appreciate your comments and will use them to improve.
Great Car
Everything worked smoothly
jayant •
No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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