Ford Focus

⭐ 1/5

Unfortunately, this was an extremely disappointing rental experience from beginning to end.

Vehicle Quality: The vehicle we received did not appear to be in the same condition as represented in the listing photos, and even the license plate was different from what was displayed during booking. The car was extremely dirty, including windows that were so dirty they made nighttime driving difficult. There were damaged hubcaps, loose wiring hanging around the dashboard, and a noticeable burning smell while driving.

More concerning were the mechanical/safety issues. At speed, the vehicle shook and vibrated significantly and pulled hard to the right rather than tracking straight. We raised these concerns because we genuinely did not feel the vehicle was safe to drive. In our opinion, this vehicle should not have been rented in the condition in which we received it.

Pickup/Drop-Off: Pickup was unnecessarily difficult and inconvenient. The vehicle was randomly parked somewhere within a large commercial parking lot without a specific parking location provided, making it difficult to find. After finally locating the vehicle, we still had to wait for someone to arrive with the key because there was no key or lockbox with the vehicle.

Drop-off was equally poorly arranged. There was nobody there to receive the vehicle and no lockbox or secure location to return the key. We were essentially left deciding between leaving the vehicle unlocked with the key inside or locking the key inside and hoping the host had a spare.

Host: The most disappointing part was how our concerns were handled. Instead of trying to understand or resolve the issues we reported, the responses were defensive, dismissive, and at times made us feel as though we were being accused of being dishonest about what we were experiencing. Responsibility was repeatedly shifted elsewhere even though these concerns involved the vehicle being provided to us.

We were not looking for an argument—we simply expected the vehicle we booked to be accurately represented, reasonably clean, mechanically safe to drive, and for legitimate concerns to be handled professionally.

Based on the condition of the vehicle, the disorganized pickup and drop-off process, and the way our concerns were handled, we cannot recommend this vehicle or host.

Vin •