Toyota Corolla

Everything went really well until the very end.

The car was super clean, in great condition, and everything went smoothly throughout the rental. The host was very supportive and guided me properly during the entire process.

However, the return instructions were very unclear. I decided to go with the information that had been provided and follow the instructions as best as I could. Thankfully, there was a map of the parking lot showing where to return the car, which was very helpful.

Once I found the correct parking spot, I had a lot of trouble getting the lockbox to close. I contacted the host for help, and he gave me a few suggestions, but none of them worked. Eventually, he told me to cover the top of the lockbox and leave it that way, saying that I was good to go. I spent more than 50 minutes trying to resolve the issue.

After that, I asked the host whether the airport shuttle would come automatically or if I needed to call for a pickup. He reassured me that the shuttle would come automatically and that I didn’t need to do anything. Unfortunately, that information was incorrect.

After waiting for about 30 minutes, my friend and I started panicking because we were running out of time. We went around the parking lot and eventually found a cleaning employee who gave us the shuttle company’s phone number and explained that we had to call for a pickup because the shuttle does not know when someone needs to be picked up.

After calling, we waited another 20 minutes for the shuttle. Unfortunately, this caused me to miss my flight. I had to book another flight for the following day and pay for an expensive hotel near the Philadelphia airport.

I contacted the host and explained what had happened. I expected him to at least try to help me, and I even offered to pay to keep the car for another day. Instead, he became rude and told me that he didn’t have anything available for me.

To make matters worse, the next day the host contacted customer support and claimed that I had intentionally left the lockbox open and that it could have resulted in the car being stolen. However, I had only left it that way because the host himself instructed me to do so. I contacted customer support myself, and after reviewing our messages, they agreed that the host had given me those instructions and that he could not blame me for following them.

Overall, the car itself was great, but unfortunately, the experience at the end of the rental was extremely frustrating and ended up costing me additional money and causing me to miss my flight.

I would recommend that the host be more patient with guests and provide all return instructions clearly and step-by-step, especially regarding the lockbox and airport shuttle. Having all of this information provided upfront would make the experience much smoother and prevent situations like this from happening again.

Hasaan •

great car and great host!

Jade •

One of the best Turo rentals I’ve had! Drew’s communication was first class, pickup and drop off was seamless, the vehicle was clean and so easy to drive (and great on gas). Hope to rent again next time I’m in the area!

NAPTONG •

Drew was great and the car was amazing. Clean and great condition. Easy pick up and drop-off. Overall great experience with this rental.

Rory •

Clean, well cared for car. Excellent communication. Highly recommend

Sharon •