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Toyota Prius 2016Toyota Prius 2016Toyota Prius 2016
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Toyota Prius

2016 Two

4.8

(48 trips)

All-Star Host

5 seats

Hybrid

52 MPG

Automatic transmission


Your trip

Trip start

Trip end


Pickup & return location



Insurance & Protection

Insurance via Travelers


Hosted by

Justin

4.9

Justin
636 tripsJoined

Vehicle features

Safety

    Backup camera

    Brake assist

Device connectivity

    AUX input

    Bluetooth

    USB charger

    USB input

Convenience

    Keyless entry

    Toll pass


Included in the price

Convenience

Skip the rental counter

Use the app for pickup and return instructions

Add additional drivers for free

30-minute return grace period

No need to extend your trip unless you’re running more than 30 minutes late

Peace of mind

No car wash necessary, but keep the vehicle tidy

Free access to 24/7 roadside assistance

24/7 customer support


Ratings and reviews

4.8

(44 ratings)

Reviews

Rafael

Rafael •

Justin was stellar and communicative every step of the way ☺️

And his Prius was solid. I was able to get 50 to 60 miles per gallon on the regular (with gentle driving)

Justin's response

Thank you, Rafael! 😊 I really appreciate the kind review. I’m happy to hear the Prius delivered excellent fuel economy and met your expectations. Thank you for being a great guest and taking good care of the car. You’re welcome back anytime—safe travels and hope to host you again soon!

Arlen

Arlen •

Overall, this experience was disappointing and far below what I’ve come to expect from Turo.

To start with the positives, Justin was polite, respectful, and responsive when communicating. The vehicle was mostly clean upon pickup, which I appreciated, although the windows were noticeably smudgy and could have used a better cleaning.

That said, the pickup process was confusing and not clearly explained. As someone visiting from out of town and unfamiliar with the area, the instructions on where to go and how the pickup process worked were unclear, which created unnecessary stress at the start of the trip.

Upon pickup, we also noticed existing damage to the front bumper and documented it with photos. As the trip progressed, the bumper gradually became loose and began making a rattling noise while driving. I informed Justin, and while he reassured me that it would not fall off, it still made us uncomfortable driving a vehicle with an issue that seemed to worsen during the trip.

Another concerning issue occurred while the vehicle was parked overnight. Personal belongings and cash were taken from inside the vehicle despite no visible signs of forced entry. I reported the incident to hotel management, who advised they were not liable, and I also informed Justin and provided supporting screenshots/information. While I cannot say definitively what happened, the situation raised concerns about whether the vehicle’s locking mechanism was functioning properly and may be worth looking into.

Lastly, the drop-off process was again unclear. We were under the impression it would be a handoff, but instead left the vehicle in domestic parking and followed remote instructions, which added to the overall confusion.

Justin himself was courteous and respectful, but the unclear logistics, vehicle concerns, and overall experience made this a stressful trip. There were some positives, but enough issues that I would hesitate to book this vehicle again.

Justin's response

I’m glad communication was positive. Pickup/drop-off instructions were provided in advance (Garage A at SFO). SFO is a large airport and can be confusing, I was available to assist if needed. The vehicle was delivered in good condition with no bumper issues. It was reported during the trip, I responded promptly, and the car remained fully drivable. The bumper was repaired after return. Regarding the reported loss, I responded immediately, there is no evidence of a locking or security malfunction

Turo

Turo •

The host cancelled this trip 13 minutes before it started. This message was automatically posted by Turo.

Ariana

Ariana •

Justin was accommodating, easy to communicate with, professional and friendly! He organized pick up and drop off so it was the most convenient for my travel plans. I felt safe in the vehicle as well. Good gas mileage was a bonus too. Thank you!

Justin's response

You are so welcome! Welcome you come back anytime!

Savanna •

Justin was a great host. He was communicative and did a great job when I had to and my listing early. Thanks again Justin!

Justin's response

You are so welcome!


Rules of the road

No smoking allowed

Smoking in any Turo vehicle will result in a $150 fine

Keep the vehicle tidy

Unreasonably dirty vehicles may result in a $150 fine

Refuel the vehicle

Missing fuel may result in an additional fee

No off-roading


Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.


Pickup at car location

Palo Alto, CA 94304

Pickup locations

San Francisco International Airport
Norman Y. Mineta San Jose International Airport
Millbrae


Cancellation policy

Toyota Prius

2016 Two

4.8

(48 trips)

All-Star Host

5 seats

Hybrid

52 MPG

Automatic transmission


Hosted by

Justin

4.9

Justin
636 tripsJoined

Vehicle features

Safety

    Backup camera

    Brake assist

Device connectivity

    AUX input

    Bluetooth

    USB charger

    USB input

Convenience

    Keyless entry

    Toll pass


Included in the price

Convenience

Skip the rental counter

Use the app for pickup and return instructions

Add additional drivers for free

30-minute return grace period

No need to extend your trip unless you’re running more than 30 minutes late

Peace of mind

No car wash necessary, but keep the vehicle tidy

Free access to 24/7 roadside assistance

24/7 customer support


Ratings and reviews

4.8

(44 ratings)

Reviews

Rafael

Rafael •

Justin was stellar and communicative every step of the way ☺️

And his Prius was solid. I was able to get 50 to 60 miles per gallon on the regular (with gentle driving)

Justin's response

Thank you, Rafael! 😊 I really appreciate the kind review. I’m happy to hear the Prius delivered excellent fuel economy and met your expectations. Thank you for being a great guest and taking good care of the car. You’re welcome back anytime—safe travels and hope to host you again soon!

Arlen

Arlen •

Overall, this experience was disappointing and far below what I’ve come to expect from Turo.

To start with the positives, Justin was polite, respectful, and responsive when communicating. The vehicle was mostly clean upon pickup, which I appreciated, although the windows were noticeably smudgy and could have used a better cleaning.

That said, the pickup process was confusing and not clearly explained. As someone visiting from out of town and unfamiliar with the area, the instructions on where to go and how the pickup process worked were unclear, which created unnecessary stress at the start of the trip.

Upon pickup, we also noticed existing damage to the front bumper and documented it with photos. As the trip progressed, the bumper gradually became loose and began making a rattling noise while driving. I informed Justin, and while he reassured me that it would not fall off, it still made us uncomfortable driving a vehicle with an issue that seemed to worsen during the trip.

Another concerning issue occurred while the vehicle was parked overnight. Personal belongings and cash were taken from inside the vehicle despite no visible signs of forced entry. I reported the incident to hotel management, who advised they were not liable, and I also informed Justin and provided supporting screenshots/information. While I cannot say definitively what happened, the situation raised concerns about whether the vehicle’s locking mechanism was functioning properly and may be worth looking into.

Lastly, the drop-off process was again unclear. We were under the impression it would be a handoff, but instead left the vehicle in domestic parking and followed remote instructions, which added to the overall confusion.

Justin himself was courteous and respectful, but the unclear logistics, vehicle concerns, and overall experience made this a stressful trip. There were some positives, but enough issues that I would hesitate to book this vehicle again.

Justin's response

I’m glad communication was positive. Pickup/drop-off instructions were provided in advance (Garage A at SFO). SFO is a large airport and can be confusing, I was available to assist if needed. The vehicle was delivered in good condition with no bumper issues. It was reported during the trip, I responded promptly, and the car remained fully drivable. The bumper was repaired after return. Regarding the reported loss, I responded immediately, there is no evidence of a locking or security malfunction

Turo

Turo •

The host cancelled this trip 13 minutes before it started. This message was automatically posted by Turo.

Ariana

Ariana •

Justin was accommodating, easy to communicate with, professional and friendly! He organized pick up and drop off so it was the most convenient for my travel plans. I felt safe in the vehicle as well. Good gas mileage was a bonus too. Thank you!

Justin's response

You are so welcome! Welcome you come back anytime!

Savanna •

Justin was a great host. He was communicative and did a great job when I had to and my listing early. Thanks again Justin!

Justin's response

You are so welcome!


Rules of the road

No smoking allowed

Smoking in any Turo vehicle will result in a $150 fine

Keep the vehicle tidy

Unreasonably dirty vehicles may result in a $150 fine

Refuel the vehicle

Missing fuel may result in an additional fee

No off-roading


Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.


Your trip

Trip start

Trip end


Pickup & return location




Insurance & Protection

Insurance via Travelers



Cancellation policy

Pickup at car location

Palo Alto, CA 94304

Pickup locations

San Francisco International Airport
Norman Y. Mineta San Jose International Airport
Millbrae

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