Nissan Sentra

Unfortunately, our spring was very disappointing, especially considering the overwhelmingly positive reviews.

We paid extra for a rear facing car seat for our almost two-year-old daughter and confirmed with the host multiple times before our arrival that it would be provided and installed. When we arrived, however, an infant car seat had been installed instead. When I politely explain the issue, the host was dismissive and insisted that what he provided was what we had requested.

The only alternative offered was a forward facing car seat, which we reluctantly accepted because we were traveling with a toddler and had limited options. Unfortunately, our daughter did not meet the manufacturer’s minimum size requirements for the replacement seat. This was particularly upsetting because we had taken extra precautions to ensure an appropriate car seat would be available.

I apologize for the unexpected inconvenience and even offered to install the replacement ourselves to make the exchange easier. When the host arrived, he did not acknowledge us, simply handed over the replacement seat, took the original, and drove away. The interaction felt unnecessarily hostile, especially considering we were simply trying to resolve a safety concern involving our child.

Additionally, we were charged $27 to exit the parking lot because the vehicle had been parked there overnight. I’ve noticed other reviews mentioning similar charges, with the host responding that reimbursement instructions are provided. However, I was unable to locate any clear instructions regarding this charge or the reimbursement process.

The vehicles radio also did not work, an issue that appears to have been mentioned in previous reviews without being resolved.

We understand that misunderstandings and inconveniences happen, and we made every effort to be polite, patient, and accommodating. But made this experience so disappointing was the lack of professionalism, communication, and concern for resolving these issues appropriately.

Ultimately, the car seat situation was our biggest concern. We specifically planned and paid ahead to ensure our daughter would have a safe, appropriate car seat, and that expectation was not met. Unfortunately, we cannot recommend this rental based on our experience.

Weston •

Excellent host, communicated at every step with clear detailed instructions. VERY helpful and pleasant host. Car was easy to pick and drop. The details of what needed to be done from start to end was on point. Car was clean and I encountered no problems on my trip. I would recommend renting again!! Love that my process of getting my car weny smooth and made my trip enjoyable!

Javelle •

Good communication from host

Benny •

Great host, clear directions.

Donald •

Great experience! Host was very responsive and friendly. Car ran great. Mahalo!

Samantha •