Volkswagen Eos

Great experience! Everything was smooth ! Thank you

Jamea •

It was great thank you!

Marybeth •

⭐️⭐️

Unfortunately, this was not a good rental experience, primarily because of the host’s communication, professionalism, and the way the vehicle substitution and return were handled.

The rental started with a last-minute vehicle change. About 30 minutes before pickup, the host contacted me and said the vehicle I had originally reserved had not been returned and asked me to take a Volkswagen instead. Because I needed a rental immediately and this was the closest available option, I agreed.

I checked the replacement vehicle’s listing and noticed that it had significantly lower reviews than the vehicle I originally booked. When I asked about the ratings, the host explained that a previous guest had complained about the vehicle smelling like bleach.

The pickup itself was also not handled well. The host was approximately 30 minutes late. We waited and eventually had to contact him to find out where he was. He told us he was at a gas station and would be there shortly.

The replacement vehicle itself was not what I would consider to be in the best condition. There was a noticeable clicking sound, and I communicated that the rental was not really up to par. I still accepted the vehicle because I needed transportation and made the best of the situation.

I later discovered that the replacement Volkswagen was listed for less than the vehicle I had originally booked, yet I was still charged the original rental price.

The biggest issue came at the end of the rental. I communicated with the host about returning the vehicle, and he explicitly told me in writing that I would not be charged for fuel or mileage. He then asked me to show him where the vehicle was, and I sent him a photograph showing the vehicle and the fuel gauge.

At that point, I was approximately six minutes away and less than two miles from the return location. I was stopped at a gas station because the vehicle had overheated, so I did not want to continue driving it unnecessarily.

The photograph I sent clearly documented the fuel level, and the fuel gauge was in the same position when the vehicle was returned. Despite having seen the photograph and previously confirming in writing that I would not be charged for fuel or mileage, the host later submitted a fuel charge.

What made this more concerning was the timing. Several days later, the host contacted me with a question mark and then told me he wanted me to complete my review as soon as possible. I told him I would. Shortly afterward, he changed his position regarding the fuel and attempted to charge me despite our prior written agreement.

To be clear, my review is not being left because he charged me. I am documenting the entire rental experience honestly and factually. The vehicle substitution, late pickup, vehicle condition, price discrepancy, communication, and handling of the fuel agreement all contributed to my experience.

I appreciate having had transportation when I needed it, but I would not book with this host again based on the overall experience.

Pamela •

The host was nice and responsive. The car worked well including the convertible top. The only issue for me was the interior had a bleach smell. Other than that everything was great!

Yisrael •

Great host wonderful car ride smooth

meyisha •