Toyota Camry

The car was good and the trip was good going and coming I would highly recommend ur company anytime

Dennis •

Nice ride comfortable and very easy pickup and drop off

Anthony •

Great host

Emmanuel •

These people are lunatics and are likely scamming their customers. I had the misfortune of using this host twice. The first experience was OK to say the least. However, the car was incredibly rickety and did not sound safe to drive so we switched it out for a new car with this host since it was absolutely necessary. The second car we were trying to rent from them they could not find the keys for so we had to wait almost 2 additional hours after the start time to receive a new set of keys from the same host. Even after waiting so long for the host to respond (which they never did), we had to contact Turo to cancel the reservation and reserve another car for us. You are not dealing with a live human in person so you’re waiting on a message response from them the entire time and most times you don’t get a a response or the response comes next day. You also have to rely on their janky and creepy lockbox area to gain access to the keys and the car. Right above the lockbox area there is a large hole in the ceiling where pigeons hideout, poop all over the area, and even drop their dead baby birds at. And no one cleans it up. It’s just there at all times.
After a few days with the new car, the host aggressively messaged me, accusing me of stealing a spare tire and cover, which absolutely did not happen. Whoever the person is that messages customers has a short fuse and only goes for the negative right away instead of trying to figure out anything on their end. I was able to move forward with Turo and continue on my experience with this rental only to continue to run into additional issues afterward. We had to return the vehicle a day late, which is well within the Turo late return policy, however, the host did not understand his own business and the design of the policies within Turo. So days after returning the vehicle to this host, they then began to aggressively and violently message me back, threatening to shoot me and that we would be held at gunpoint if the car was stolen. Mind you, they said ‘IF’, showing that they had not even verified the car was back at the rental spot. They were so abusive that I have to now create a criminal report against these people because I was threatened with violence. These people are able to view your license, which does include your residence address, so imagine the fear of someone accusing you of simply nothing at the end of the day and then threatening to shoot you. This is beyond offputting. Also, afterwards, I checked out their reviews and while a huge number of them seem to be just family and friends, writing a quick and simple sentence of their experience while others expressing their actual terrifying experience were met with a derogatory, disrespectful and confused response from the host. You can tell that there are multiple people messaging within the thread because while I’m being threatened with gun violence, there is another person responding with sorry for the confusion and thank you for your business. Someone needs to take their great Uncle or grandpa off of the messaging thread and go have him inspect the vehicles as they should be before a customer picks them up. Each time I picked up a vehicle it was filthy. There were wrappers and old water bottles just thrown throughout the car so I can definitely assure you that no one is inspecting the vehicles prior to a renter coming to pick them up. If you value your safety and your sanity, please do not go to these people because you will regret your experience. You will have to talk to them multiple times and you are going to have to back up all of your information to make sure that this person is not going to try to harm you or destroy your profile through this app. After this experience you are most definitely better off renting with a reputable rental company.
I can at least say that the Turo support team has been exceptional, but the fact that this person has been able to do this to multiple people is quite alarming and frustrating. To see that others have gone through the same experience or worse is also frightening and the host seems to believe that responding negatively to those renters, the gates, what they explained happened to them during their experience. You don’t have to dig deep in these reviews from others to see how many people they have threatened with gun violence, and with irrational responses shows me this person is either unmedicated or needs to be in a home with supervision or needs to be under a jail cell. You have been warned.

Nichele •

Great service

Emmanuel •