Toyota Camry

The host canceled this trip last minute. This message was automatically posted by Turo.

Turo •

The car quality was fine and clean on the inside. However the car was given with a low/ punctured tire and a crack in the windshield, which was not stated in the advertisement.

Tashara •

They have too many co host that not a good service for the purpose. I can tell you whole experience and still a response may be on defense about service. I did book timely in advance it was no other vehicle to book my reservation begins 6am I had to be at work 8 am leave Dallas no later than 6:45 am to get to Lewisville due to traffic. I got a message that car would not be available til 5am the car was not available till 10 am I had alter my uber and being late. They did offer car swipe but had already adjust the time because it was not clear if car was available for me at 6:00 am which it was not. The one host did a vehicle change appreciate which allowed me to be 1hr 45 min late to work instead 3 hours. The issue that was complex of picking up the vehicle waiting till you upload the interior photos before getting access code to open the key lock box. Calling 2 times to reach someone to let them know I was at the vehicle but could not go anywhere until the code was sent. So what one viewer stated about retrieve the access code is true but the difference I did book in a timely manner. The only thing was unprofessional is communication via inbox after I swap vehicle the reply since changed the time you can do other vehicle. Clarity is you was not clear you said Yes definitely... vehicle will be available at 10 am
Give me a minute to check if there's other alternatives at the lot for early this morning
Please
“This statement does not say definitely that you have a vehicle.”
I had cancel my uber ride to location twice.
Message
Hello
I have processed a swap for you
5:48 AM
If you're looking to pick up early
Please accept the swap
In the app before your trip start time
Oh I see you changed the time
5:49 AM

You can ignore the swap

was working on this assuming you had an early morning but I appreciate you being flexible ...
5:51 AM
I have to be at work at 8 am but i had already made changes for 10 am im not willing to pay more so i was under impression vehicle be same cost i see higher cost.
5:52 AM
I have updated time to 7 am so l can book a ride to come pick up I adjusted time. Thanks

They tracked from my home to my work 2-3 times after claiming the tracker purpose if the vehicle was not returned which does not add up to all their times they were tracking my locations during rental period. I’m not expert on pinging location.

I return the car earlier due to emergency the process was to much they did not close it out where I could cancel early and even after communication I was just checked out at 10:56 pm.
I returned 9:30 pm

Hopefully they read up on how to make trips transition easier . I feel targeted and the intentions of them posting vehicle for use need to be reevaluated to help them make it smother for clients. The only good experience is the gentleman that finally answer the phone after went voice mail and you state your purpose and they call you back was professional. The last call the female voice made me feel uneasy with responding while he was talking to me about placing keys under the seat.

I still was able to get to work both days but honestly I felt uneasy because how things was set up sound fishy. The gentleman that answer phone ease calmness but answering service is to long
To wait for a response.

I can’t tell you how to run your business I was a nervous wreck with my iPhone notification going off.
pop-up notifications on iPhone saying "An AirTag is moving with me ,".

Elerine •

It was Good ……. Thank you

Rocio •

Amazing

Davonte •