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5 seats
Gas
28 MPG
Automatic
Trip start
Trip end
Insurance via Travelers
Backup camera
Blind spot warning
Brake assist
Lane departure warning
Lane keeping assist
Apple CarPlay
AUX input
Bluetooth
USB charger
USB input
GPS
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add additional drivers for free
30-minute return grace period
No need to extend your trip unless you’re running more than 30 minutes late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
Add optional Extras to your trip at checkout.
Prepaid refuel
Save time, make drop-off a breeze, and avoid additional fees by adding this Extra, which allows you to return my car at any fuel level. Price includes up to a full tank of gas.
$50/trip
3.5
6 ratings
I returned this vehicle because it smelled strongly of cigarette smoke, which I reported shortly after pickup. Three other people also smelled the vehicle and confirmed the odor.
Rather than addressing my concern, the host attributed the smell to the heat and suggested I hadn’t allowed the AC to circulate long enough. His responses were very dismissive and patronizing.
The host personally told me he last cleaned the vehicle on September 4, approximately two weeks before my pickup, after the previous renter returned it. There was also trash between the seats and a container of Vaseline left in the rear window in the sun. Those conditions proved that the vehicle was not properly checked before my trip. (If it was then we wouldn’t be here today.)
After I returned the car over these concerns, the host gave me a one-star review, which is ABSOLUTELY RETALIATORY! Reporting an issue with the vehicle’s condition should not result in being dismissed and then poorly rated for returning it.
The smoke odor, leftover trash, and unprofessional handling of my concerns made this an unacceptable experience.
To the host: a clean vehicle and a respectful response to a reported problem are REASONABLE EXPECTATIONS. Your handling of this situation gave me no confidence in renting from you ever again. When you choose to list your vehicle for others to rent, you take responsibility for its condition and how you respond to concerns. The lack of accountability and empathy I experienced undermines customer trust and that can cost you future business.
If you’re considering booking, especially if you’re a nonsmoker, be aware of this experience. This is a rental I would not recommend.
Kyera •
False review. Why would a host have their car smelling like smoke, is what a reasonable person will ask. I don’t charge or report people for smoking in the car if I don’t smell it. Also I said the last time the car was rented was September 4th. Just say you wanted your money back after you came very late to pick up the car. It’s unfortunate Turo let guest leave false review without evidence or pictures. I hope this changes soon.
Had a flat when I got the car, but he came and fixed it, and the car has electric issues. Overall it was next time I'll rent a better car.
Tfaye •
Thank you for review. However, A radio glitch is not an electric issue or safety issue. Also car had no flat tire when it was delivered. The car was driven almost 200 miles before reported leak. Check the uploaded pictures of before and after mileage. The reason you were able to drive with a nail in tires is because all tires are almost new.
Car was making a strange sound from pick up. A week later the air conditioning went out, the next day the car started smoking and cut off on key
Robert •
Thanks for the review. This was due to the Alternator belt breaking off. I will do better next time
I had a great experience from start to finish. The car was exactly as described, clean, and drove perfectly. The pickup and return process was quick and easy. Best was incredibly friendly, helpful, and made sure I had everything I needed throughout the trip. They answered my questions promptly and made the entire rental process stress-free. I would definitely rent from Best again and highly recommend them to anyone looking for a reliable vehicle and an excellent host!
Jose •
Thanks for letting me host you on Turo. Great guest
Car was clean . There was no problem with pick up and drop off . Best was great
Marcus •
3.5
6 ratings
I returned this vehicle because it smelled strongly of cigarette smoke, which I reported shortly after pickup. Three other people also smelled the vehicle and confirmed the odor.
Rather than addressing my concern, the host attributed the smell to the heat and suggested I hadn’t allowed the AC to circulate long enough. His responses were very dismissive and patronizing.
The host personally told me he last cleaned the vehicle on September 4, approximately two weeks before my pickup, after the previous renter returned it. There was also trash between the seats and a container of Vaseline left in the rear window in the sun. Those conditions proved that the vehicle was not properly checked before my trip. (If it was then we wouldn’t be here today.)
After I returned the car over these concerns, the host gave me a one-star review, which is ABSOLUTELY RETALIATORY! Reporting an issue with the vehicle’s condition should not result in being dismissed and then poorly rated for returning it.
The smoke odor, leftover trash, and unprofessional handling of my concerns made this an unacceptable experience.
To the host: a clean vehicle and a respectful response to a reported problem are REASONABLE EXPECTATIONS. Your handling of this situation gave me no confidence in renting from you ever again. When you choose to list your vehicle for others to rent, you take responsibility for its condition and how you respond to concerns. The lack of accountability and empathy I experienced undermines customer trust and that can cost you future business.
If you’re considering booking, especially if you’re a nonsmoker, be aware of this experience. This is a rental I would not recommend.
Kyera •
False review. Why would a host have their car smelling like smoke, is what a reasonable person will ask. I don’t charge or report people for smoking in the car if I don’t smell it. Also I said the last time the car was rented was September 4th. Just say you wanted your money back after you came very late to pick up the car. It’s unfortunate Turo let guest leave false review without evidence or pictures. I hope this changes soon.
Had a flat when I got the car, but he came and fixed it, and the car has electric issues. Overall it was next time I'll rent a better car.
Tfaye •
Thank you for review. However, A radio glitch is not an electric issue or safety issue. Also car had no flat tire when it was delivered. The car was driven almost 200 miles before reported leak. Check the uploaded pictures of before and after mileage. The reason you were able to drive with a nail in tires is because all tires are almost new.
Car was making a strange sound from pick up. A week later the air conditioning went out, the next day the car started smoking and cut off on key
Robert •
Thanks for the review. This was due to the Alternator belt breaking off. I will do better next time
I had a great experience from start to finish. The car was exactly as described, clean, and drove perfectly. The pickup and return process was quick and easy. Best was incredibly friendly, helpful, and made sure I had everything I needed throughout the trip. They answered my questions promptly and made the entire rental process stress-free. I would definitely rent from Best again and highly recommend them to anyone looking for a reliable vehicle and an excellent host!
Jose •
Thanks for letting me host you on Turo. Great guest
Car was clean . There was no problem with pick up and drop off . Best was great
Marcus •
No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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