Chevrolet Sonic

1 Star — Beware of Additional Charges and Poor Dispute Resolution

I am extremely disappointed with my experience renting through Turo from RJ Autos, based in Ontario, California, with Paul and Edison listed as co-hosts.

RJ Autos has completed over 3,200 trips and maintains a 4.8-star rating, so I expected a professional and fair rental experience. Unfortunately, that was not my experience.

I rented a 2017 Chevrolet Sonic from October 12–22, 2026, for 11 billed days.

Here are the facts:

Rental charges before disputed fees: $530.35
Rental duration: 11 billed days
Included mileage: 2,200 miles
Actual mileage driven: ONLY 304 miles
Gasoline purchased: 12.721 gallons
Total spent on gasoline: $71.52
Additional disputed fuel charges: $28.98

The vehicle was NOT provided to me with a full tank of gasoline.

I took photographs of the dashboard at pickup and return, documenting the fuel levels and odometer readings. I also kept four Costco gasoline receipts.

On October 22 alone, I purchased gasoline three separate times, spending $51.21, because I was intentionally trying to return the vehicle with approximately the same amount of gasoline it had when I received it.

My last gasoline purchase was at 7:19 PM, and my return dashboard photograph was taken at 7:47 PM.

Despite this, I was charged an additional:

$18.14 for gasoline
$10.00 convenience fee
$0.84 processing fee

Total: $28.98

What makes this experience even more frustrating is Turo’s customer service.

I disputed the charges, explained the circumstances, and presented my documentation. I requested that my case be escalated for further review, but Turo refused and told me I had to pay.

After spending over $530 on an 11-day rental, using only 304 miles, and purchasing over $71 in gasoline, I find it unreasonable to be charged more without a satisfactory explanation of how the alleged fuel shortage was calculated.

This is not simply about $28.98. It is about fairness, transparency, and accountability.

I expected better from an experienced host like RJ Autos, and I certainly expected better from Turo’s customer service.

I strongly encourage anyone considering renting through RJ Autos or Turo to photograph the fuel gauge before and after the rental, document the mileage, and save every gasoline receipt.

Even with all that documentation, my experience has been that getting a disputed charge fairly reconsidered can be extremely difficult.

I will think twice before renting through Turo again. A company that values its customers should be willing to review legitimate concerns rather than simply insisting on payment.

Sandra •

Great host and car as usual love the service 👍

Danell •

Was a pleasure to rent a vehicle from them would 100% recommend! Very easy going and communication was excellent! Made the whole process headache free! Car performance was perfect!

aidan •

Everything and everyone were wonderful.

Etta •

Host was fast and great at communication. Clean and durable car. Easy to book with.

Tanzania •