Kia K4

I enjoyed every aspect of my trip

JOSHUA KELVIN •

Car was in great shape, and quite fun to drive with some guts. It was as described, nice and clean. A great deal, save me about $150 off what Hertz would have cost.

It did have an air freshener, which I would have preferred not to have (synthetic scents being mildly toxic and so unnecessary in my opinion).

Instructions for picking up the car were excellent and easy. It took some time, but hooking up Bluetooth was worthwhile for driving in Dallas traffic. Nice that Owner left one phone charging cable, but it didn’t fit my phone, so I recommend bringing your own.

Being totally new to Turo, I didn’t realize the key lockbox was not attached to the car, so owner should include this in the original instructions because I could’ve easily lost it if I had dropped the window for the first time while driving.

Renters should be aware that the app delivers messages slowly, they don’t arrive in real time. Owner is quite responsive, but when returning the car, I had many questions and got very frustrated with slow responses. I think that was the app being slow to deliver.

That said, owner could have done much more to explain the crazy of return returning a car to Dallas airport. Using the link to get to the Turo parking lot did not automatically load into Apple CarPlay. This could’ve been explained better. Also, in the original instructions, he did not include instructions on how to use the lockbox. And in fact, the lock box was dysfunctional, so I wasted precious time trying to get it to work and watching and re-watching the link he finally sent.

Best to warn people about the airport toll booth as well. And also seems silly not to give renters a sense for how long it will take to walk down the walkway, take the elevator up a flight, wait up to 10 minutes for the next shuttle (make sure you pick the one labeled for your particular terminal!), and the length of time the shuttle might take to get you to your particular area in any given terminal (terminal E is long!). These instructions would have made my return much less stressful. I would say you should count on 30–40 minutes to be safe.

All in all, the owner is trustworthy and responsive and it’s a great little car that’s fun to drive and clean. But I do think particularly the instructions for return could have been much more explicit.

This was my first experience with Turo and based on this, I would probably do it again. Certainly would do with this owner.

One last comment, unrelated to this owner – beware, driving in Dallas is not for the faint of heart if you’re not used to driving in a big city!

Ellen •

Clean very convenient excellent communication

BRENTTEN •

Great communication. Easy pick up and drop off instructions. Great car.

Matthew •

Great car, easy pickup!

Zachary •