Tesla Model 3

I want to be very clear about how disappointing this rental experience has been from the moment I picked up this Tesla Model 3 at Tampa International Airport at 11:30 PM.

The Tesla received was substantially different in quality from the vehicle represented in the listing photos. The dashboard and interior side panels are severely damaged, warped, and appear water-damaged. The rims are extensively scratched and dented, including dent/scratch on right panel, the interior was visibly dirty, and the vehicle smelled strongly of cigarette smoke. The smoke odor was so bad that it gave me a terrible headache the first 3 days driving that car.

When I raised these concerns, the hosts’ response was essentially to blame Tesla for the damage and apologize, without offering any meaningful concessions. Frankly, the condition of this vehicle is unacceptable, particularly given what was advertised.

To make matters worse, the vehicle had a speed restriction limiter set at 80 mph, and I l received multiple messages about my driving speed, including what was worded as a second warning. I am an experienced, responsible driver who owns both a Cadillac Lyriq and a Tesla Model Y, both well maintained and in exceptional condition. I understand the importance of treating vehicles responsibly, and returned this car in a better condition than I received it.

At a minimum after the extremely poor customer experience I’d already endured, I was extremely annoyed by the unnecessary warnings about my driving which involved needing to speed up enough to safely go on/off ramps on the Florida turnpikes I took to get to work. I am fully capable of operating a vehicle safely and responsibly while respecting applicable traffic laws.

I travel to Tampa regularly for business, typically for a week each month, and will frequently need rental vehicles. Unfortunately, this experience has ensured that I will never rent from IDrive again.

I’ve tolerated the condition of this vehicle, the unpleasant smoke odor, the embarrassment of driving a visibly damaged car, and the lack of any meaningful attempt to address the issue. That coupled with the hyper surveillance of my activities just made an already frustrating experience even worse.

IDrive should more accurately illustrate the condition of their 2022 Grey Tesla

Jordan •

The car was great!!

Raymond •

Efficient car for the trip

Deshyra •

Car was great. Host has been fantastic.

Alfred •

All good. Just maybe a few more instructions before hand. Other than that all good.

Brian •