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5 seats
Gas
36 MPG
Automatic transmission
Trip start
Trip end
Insurance via Travelers
Adaptive cruise control
Backup camera
Blind spot warning
Brake assist
Lane departure warning
Lane keeping assist
Android Auto
Apple CarPlay
Bluetooth
USB charger
USB input
GPS
Keyless entry
Sunroof
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add additional drivers for free
30-minute return grace period
No need to extend your trip unless you’re running more than 30 minutes late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
Add optional Extras to your trip at checkout.
Child safety seat
car seat
$20/trip1 available
Unlimited mileage
unlimited miles
$100/trip
Prepaid refuel
Save time, make drop-off a breeze, and avoid additional fees by adding this Extra, which allows you to return my car at any fuel level. Price includes up to a full tank of gas.
$45/trip
4.83
165 ratings
Car was perfect for our needs. Pickup instructions could have been more clear as we were told the vehicle was parked in a location but it was actually in a different row which was frustrating after a long day of travel.
Teryn •
my deepest apologies we have pretty busy airport here in Charlotte and it's growing everyday
willing work extra hard this doesn't happen again
our job is to make this process streamlined as possible
Turo and the host are customer service people.
Spring •
no issues
This was my first Turo rental. I wanted a competitive option to a rental car place. The Turo app to make a selection with pictures and car info was very informative. I felt safe picking the car up from the parking spot over meeting at someone's house or a random gas station. Instructions for picking up the car were clear and thorough.
Turo good. Host...let's just say I will not do business with him again. He messaged me the week of my rental to inform me that the SUV I reserved had been in a wreck. He was kind enough to offer a replacement which I accepted for fear that I would not get the same deal with another host the week of my trip. The picture of the white Corolla looked good. In person, I found the car looked like it had been in a minor accident itself. There were large scratches on the hood and a large scrape over the back driver-side tire. The host didn't mention this. However, the Turo app made me take like 20 pictures of the inside and outside of the car before I drove off. So, I made sure every dent and scratch was documented.
The worst part - I found that the car needed a vacuum. Not a big deal. I understand this was a last minute switch. The cup holder in the back seat had visible gunk from a previous user. Since the cleanliness was not to my standard, I spent $25 on a Top Wash to get the car cleaned inside and out. I vacuumed the car out, washed the floor mats, sanitized the interior, and cleaned the cup holder in the back seat. I messaged Donald to see if he would be kind enough to take $25 off the total trip (since I cleaned his car) and he chimed back that he had already cleaned the car "good". I was shocked at the response since I was the one I conveniences by renting a car that was not my initial preference. Donald's response made me feel like he only wanted my money and wasn't concerned about providing excellent customer service.
Even though the customer service could be improved, I did not have any problems with the car and the safety features with the auto deceleration which was stellar.
Jennifer Denise •
my cohost cleaned the vehicle just before this person picked up the car
2 things could have happened either he forgot to clean the inside because I personally pulled up while he was cleaning the outside we have literally a cleaning station at the location where the vehicles are kept or ths person is not telling the truth
I really not sure what happened here to be honest
I just would say my apologies for any inconvenience this is not what we do our vehicles are cleaned sanitized maintenance
Pickup and drop off were easy, host was communicative, vehicle was great!
Charlotte •
Awesome guest 👏
Great
Luiza •
Awesome
4.83
165 ratings
Car was perfect for our needs. Pickup instructions could have been more clear as we were told the vehicle was parked in a location but it was actually in a different row which was frustrating after a long day of travel.
Teryn •
my deepest apologies we have pretty busy airport here in Charlotte and it's growing everyday
willing work extra hard this doesn't happen again
our job is to make this process streamlined as possible
Turo and the host are customer service people.
Spring •
no issues
This was my first Turo rental. I wanted a competitive option to a rental car place. The Turo app to make a selection with pictures and car info was very informative. I felt safe picking the car up from the parking spot over meeting at someone's house or a random gas station. Instructions for picking up the car were clear and thorough.
Turo good. Host...let's just say I will not do business with him again. He messaged me the week of my rental to inform me that the SUV I reserved had been in a wreck. He was kind enough to offer a replacement which I accepted for fear that I would not get the same deal with another host the week of my trip. The picture of the white Corolla looked good. In person, I found the car looked like it had been in a minor accident itself. There were large scratches on the hood and a large scrape over the back driver-side tire. The host didn't mention this. However, the Turo app made me take like 20 pictures of the inside and outside of the car before I drove off. So, I made sure every dent and scratch was documented.
The worst part - I found that the car needed a vacuum. Not a big deal. I understand this was a last minute switch. The cup holder in the back seat had visible gunk from a previous user. Since the cleanliness was not to my standard, I spent $25 on a Top Wash to get the car cleaned inside and out. I vacuumed the car out, washed the floor mats, sanitized the interior, and cleaned the cup holder in the back seat. I messaged Donald to see if he would be kind enough to take $25 off the total trip (since I cleaned his car) and he chimed back that he had already cleaned the car "good". I was shocked at the response since I was the one I conveniences by renting a car that was not my initial preference. Donald's response made me feel like he only wanted my money and wasn't concerned about providing excellent customer service.
Even though the customer service could be improved, I did not have any problems with the car and the safety features with the auto deceleration which was stellar.
Jennifer Denise •
my cohost cleaned the vehicle just before this person picked up the car
2 things could have happened either he forgot to clean the inside because I personally pulled up while he was cleaning the outside we have literally a cleaning station at the location where the vehicles are kept or ths person is not telling the truth
I really not sure what happened here to be honest
I just would say my apologies for any inconvenience this is not what we do our vehicles are cleaned sanitized maintenance
Pickup and drop off were easy, host was communicative, vehicle was great!
Charlotte •
Awesome guest 👏
Great
Luiza •
Awesome
No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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