Question 1

What do I need to book a car on Turo?

Accepted Answer

To book a car on Turo, you must create a Turo account, be 23 years old or older with a valid driver’s license, and get approved to drive on Turo. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for future road trips, business trips, and family vacations!

Question 2

Do I need my own insurance?

Accepted Answer

No, you don’t need personal insurance coverage to book a car on Turo. If you do have your own auto insurance policy, the protection plan you select — purchased from Economical Insurance Company in Alberta, Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario, Prince Edward Island and Quebec, and Insurance Corporation of British Columbia (ICBC) in British Columbia — will supplement your existing coverage.*

Question 3

What protection plan options are available on Turo?

Accepted Answer

When booking a car on Turo, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of coverage that’s right for you. With each plan, you’re covered with liability insurance purchased from Economical Insurance Company in Alberta, Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario, Prince Edward Island and Quebec, and Insurance Corporation of British Columbia (ICBC) in British Columbia — $2,000,000 for all plans.

Question 4

How do I get discounts on cars in Victoria?

Accepted Answer

On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the Turo app in your phone settings — we’ll send you occasional promotions, discounts, and deals on car rental alternatives in Victoria!

Question 5

Are there discounts on weekly or monthly trips?

Accepted Answer

Yes, many Turo hosts offer discounted prices when you book trips lasting 3+, 7+, or 30+ days. Additionally, hosts can offer “early bird” discounts for Victoria trips booked a week or more in advance. So, get the best deals and lowest rates possible by booking longer trips, at least a week in advance. Commercial Hosts may also offer weekly car rental and monthly car rental deals.

See more about promotions & discounts

Question 6

What types of cars can I book in Victoria?

Accepted Answer

Browse a wide selection of vehicles for every occasion and budget on Turo. Find an SUV for a family road trip, a truck for some errands, or an exotic sports car for a special night out in Victoria.

Question 7

How can I drive unlimited miles during my trip to Victoria?

Accepted Answer

Some hosts offer unlimited distance for a trip; others set a daily distance limit. On the vehicle pages, you’ll see the total miles or kilometres you’re allowed to drive under the heading “Distance included.” You can find cars offering unlimited mileage with every trip by using the “Unlimited distance” filter.

Question 8

What payment methods does Turo accept?

Accepted Answer

Turo accepts most credit cards issued by major financial institutions, including American Express and Discover cards, as well as debit cards with a Visa or Mastercard logo that are linked to a checking account.

Apple Pay and Google Pay on mobile devices are also accepted, but Turo does not accept cash or checks as valid payment methods.

Question 9

What is the cancellation policy for guests on Turo?

Accepted Answer

You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.

Question 10

What are the cleaning and safety policies on Turo?

Accepted Answer

Under the enhanced cleaning policy, hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. Turo hosts have access to training materials on enhanced cleaning practices, using the latest recommendations compiled from the CDC, EPA, WHO, and vehicle detailing experts, to help prevent the spread of COVID-19.

Question 11

Is Turo a rental car company?

Accepted Answer

No. Unlike rental car companies, Turo is a peer-to-peer car sharing marketplace where you can book directly from trusted local car owners in the US, Canada, and the UK. Turo does not own any vehicles — Turo hosts share their own personal cars and set their own prices, discounts, vehicle availability, and delivery options.

Question 12

How does renting a car from a Commercial Host on Turo work?

Accepted Answer

Commercial Hosts are Turo-approved independent rental car companies or small rental car businesses that rent out their cars on Turo, and are available in countries all over the world.

Unlike the usual peer-to-peer Turo experience, you may be asked to sign a rental agreement or provide a refundable security deposit when you rent a car with Commercial Hosts. Commercial Hosts also provide their own physical damage protection and insurance.

Question 13

Are there cars available near the Victoria airport?

Accepted Answer

Yes, there are cars available on Turo at locations near the Victoria airport. After arriving at Victoria International Airport, have your car rental alternative delivered for pick-up and dropoff at your Victoria hotel or the address of your vacation rental to save time and hassle.

Question 14

Are cars in Victoria available with snow tires?

Accepted Answer

Yes, many hosts in Victoria offer cars with snow or winter tires. Use the “Snow tires/chains” filter to find vehicles in Victoria equipped with snow tires and safely explore BC during your winter vacation, staycation, or business trip.

Question 15

Is there a fee to add additional drivers to my trip?

Accepted Answer

There is no fee or additional charge for adding a driver to your trip on Turo. Only the guest who booked the trip (primary driver) can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress.

To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.

Question 16

What’s the best way to get around Victoria?

Accepted Answer

The best and fastest way to get around the area is by booking a car on Turo, so you can explore every location and Victoria has to offer at your own pace.

Victoria is truly walkable, and the Inner Harbour and downtown are best explored on foot. For adventures further afield, BC Transit bus services run seven days a week and offer connections to the airport and all ferry terminals. Day passes are also available for ease of movement across the Greater Victoria area.

Rent cars in Victoria, BC

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Frequently asked questions in Victoria