Land Rover DISCOVERY SPORT

The car was well-maintained and the host was incredibly supportive. I highly recommend hiring this car.

Vithul •

I would give this rental 0 stars if I could. This was honestly one of the worst rental experiences I’ve ever had.

I booked the car from 6:00 am to 8:00 pm, but it wasn’t delivered until 6:53 am—almost an hour late. That delay completely disrupted our plans. The host apologised for being late, but that was the only explanation we received. Looking back, I can understand why this host has two automatic reviews for last-minute cancellations. When they arrived, they looked completely unprepared. They handed me the key, said sorry for being late, and left without walking us through the car or mentioning any of the issues we were about to discover.

Once we started the check-in, we found multiple issues with the car. It smelled strongly of cigarettes, part of the exterior trim was missing, one of the side mirrors couldn’t be adjusted, and the boot was full because the host had left a large vacuum cleaner inside. We had no choice but to accept the car because it was already so late and we had places to be.

After starting the engine, I noticed the fuel tank was only 1/4 full, even though we had paid for the prepaid fuel package so we wouldn’t have to worry about refuelling. With that amount of fuel, we couldn’t even make it to our destination. This wasn’t our mistake—it was theirs.

We contacted the host at 7:11 am about the fuel issue and didn’t receive a reply until 6:12 pm—almost 11 hours later. By then, our trip was basically over. We couldn’t just sit around waiting all day, so after waiting about 20 minutes, we had no choice but to continue our trip and put $50 of diesel into the car ourselves. The host said the $50 would be reimbursed, but despite following up several times, we still haven’t received anything.

We chose the more expensive delivery option because we wanted the convenience of having the car delivered to and collected from our location. Instead, the host later asked us to return the car somewhere else. After we showed proof that we had booked the delivery option, the host agreed to collect it from our place—but didn’t arrive until about one hour after the scheduled pickup time. We paid more for convenience and ended up with the exact opposite.

Throughout the trip, we expected the host to resolve these issues, so we gave them the opportunity to fix the situation. Unfortunately, they didn’t. In the end, we had to contact Turo ourselves, and Turo was the one who actually helped us. The host didn’t resolve any of the issues or provide any meaningful support.

Overall, the communication was terrible, the service was unprofessional, the car wasn’t delivered as promised, it wasn’t in the condition we expected, and we were left to deal with problems that should never have been our responsibility. We paid for convenience and peace of mind but received neither.

I would never rent from this host again and definitely wouldn’t recommend them to anyone.

awassaya •

The car was good although a bit dirty but the owner was nice enough to offer me a discount on the next booking

Saad •

The host cancelled this trip last minute. This message was automatically posted by Turo.

Turo •

The host cancelled this trip last minute. This message was automatically posted by Turo.

Turo •