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5 seats
Gas
Automatic
Trip start
Trip end
Protection provided by Turo Travels Mutual
Backup camera
AUX input
Bluetooth
USB charger
USB input
Toll pass
Heated seats
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add drivers anytime after booking
30-minute pickup window
No need to modify your trip unless you’re running more than 30 minutes late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.76
42 ratings
Overall, the car was good and got us to where we needed to be. We had a few issues along the way but communication went smoothly and we were able to get it fixed. However, I do think the car should get some maintenance done as the biggest issue we had was the key fob working and the locking/unlocking mechanism. The car kept randomly unlocking and locking while driving. The key fob itself only worked half the time and we had to use the actual key to get into the car. There was one time the key fob wouldn’t connect to the car itself and we couldn’t start the car. We had to reach out to the host to help us to then it did work. Good trip otherwise with just a few hiccups along the way.
Kaitlyn •
Hi Kaitlyn, thank you for your feedback and apologies for the hiccups.
The key guys are at the car and ensuring the problem is fixed.
All the best!
Very awesome team easy to communicate and any issues easy fix
Aroha •
Very nice car and a great host .
Patricia •
Disappointing experience with Jack and Vie’s Nissan X-Trail.
We were disappointed with the “airport pick-up” service. Since we paid the extra fee, we genuinely expected to collect the car at Brisbane Airport. Instead, the hosts ordered us an Uber to pick up the vehicle right in the city centre. The whole point of paying this extra fee was to save time and avoid going into the city.
The same happened for the return. Even though the drop-off location was closer to the airport, it still required extra organisation, changing vehicles and dealing with an Uber. Maybe this is common on Turo, but future guests should know that this is not a true airport pick-up/drop-off service.
On top of that, the return address was actually a private business parking lot. We parked where instructed, only to be confronted by employees taking pictures of the car and telling us we were not allowed to park there. The instructions were really unclear, and honestly this is not the kind of situation you want to deal with when trying to catch a flight, especially after paying extra for convenience.
The hosts also use a remote car unlocking system which seems to cause issues. One morning, the battery was completely dead even though we had not left any lights on. We informed the hosts, but never received any response.
More generally, the vehicle itself needs maintenance before being rented again. The car sometimes locks and unlocks itself while driving (likely related to the remote access system), there is a loud noise coming from the rear wheel bearing while driving, the rear right window does not close properly, and one of the rear tyres was significantly more worn than the other, which could become unsafe on wet roads.
Overall, this rental mainly caused stress and wasted time, despite us paying extra for a smoother experience. The hosts’ communication and organisation clearly need improvement, as does the overall condition of the vehicle.
Alexandre •
Such a great car to use and host were amazing!
Leah •
4.76
42 ratings
Overall, the car was good and got us to where we needed to be. We had a few issues along the way but communication went smoothly and we were able to get it fixed. However, I do think the car should get some maintenance done as the biggest issue we had was the key fob working and the locking/unlocking mechanism. The car kept randomly unlocking and locking while driving. The key fob itself only worked half the time and we had to use the actual key to get into the car. There was one time the key fob wouldn’t connect to the car itself and we couldn’t start the car. We had to reach out to the host to help us to then it did work. Good trip otherwise with just a few hiccups along the way.
Kaitlyn •
Hi Kaitlyn, thank you for your feedback and apologies for the hiccups.
The key guys are at the car and ensuring the problem is fixed.
All the best!
Very awesome team easy to communicate and any issues easy fix
Aroha •
Very nice car and a great host .
Patricia •
Disappointing experience with Jack and Vie’s Nissan X-Trail.
We were disappointed with the “airport pick-up” service. Since we paid the extra fee, we genuinely expected to collect the car at Brisbane Airport. Instead, the hosts ordered us an Uber to pick up the vehicle right in the city centre. The whole point of paying this extra fee was to save time and avoid going into the city.
The same happened for the return. Even though the drop-off location was closer to the airport, it still required extra organisation, changing vehicles and dealing with an Uber. Maybe this is common on Turo, but future guests should know that this is not a true airport pick-up/drop-off service.
On top of that, the return address was actually a private business parking lot. We parked where instructed, only to be confronted by employees taking pictures of the car and telling us we were not allowed to park there. The instructions were really unclear, and honestly this is not the kind of situation you want to deal with when trying to catch a flight, especially after paying extra for convenience.
The hosts also use a remote car unlocking system which seems to cause issues. One morning, the battery was completely dead even though we had not left any lights on. We informed the hosts, but never received any response.
More generally, the vehicle itself needs maintenance before being rented again. The car sometimes locks and unlocks itself while driving (likely related to the remote access system), there is a loud noise coming from the rear wheel bearing while driving, the rear right window does not close properly, and one of the rear tyres was significantly more worn than the other, which could become unsafe on wet roads.
Overall, this rental mainly caused stress and wasted time, despite us paying extra for a smoother experience. The hosts’ communication and organisation clearly need improvement, as does the overall condition of the vehicle.
Alexandre •
Such a great car to use and host were amazing!
Leah •
No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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