Add optional Extras to your trip at checkout.

Please do not bring pets. Smoking or e-cigarettes are strictly prohibited. Speeding and off-road driving are strictly prohibited. Friendly reminder: This is a private vehicle. Please abide by social ethics. Therefore, every user is requested to drive carefully and take care of the vehicle. Thank you for your cooperation and support! In order to better serve the borrower, as long as there is no time conflict with other reservations, the borrower should communicate and coordinate with the car owner at least two hours in advance. The pick-up and return time can be adjusted appropriately. However, the premise is that communication and coordination must be confirmed first. Thank you for your cooperation and understanding.

• What type of car is this?

  This is a well-maintained private car. I hope you can take good care of it and enjoy driving it

• Late return fee charge ?

  If a guest keeps a host’s vehicle past the scheduled end time without their approval via the Turo system, the host may charge for additional usage and related fees, and we may void the guest’s protection plan. 0-29 minutes late: No charge 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price; $50* improper return fee charged at Turo’s discretion if the guest is unresponsive, abandons the vehicle, causes a trip cancelation, or other reasons determined by Turo 2 hours or more late: Average daily trip price for 1 day + $20* late return fee; $50* improper return fee charged at Turo’s discretion if the guest is unresponsive, abandons the vehicle, causes a trip cancelation, or other reasons determined by Turo

• Eligible battery level charges ?

  0%--10% battery difference = Not eligible for reimbursement 11% – 30% battery difference = $5* 31% – 60% battery difference = $15* 61%– 80% battery difference = $20* 81%+ battery difference = $25*

• Why is it recommended that every borrower write reviews?

  Because this is an affirmation and guidance for the host. It is helpful to greatly improve the quality of service. At the same time, it is of great reference value for other guests to make decisions. Your contribution will play a very positive role in building a fair, reasonable, friendly and mutually supportive social ecological environment.

• What are the key points for smooth car pick-up and return?

  First, communication and coordination are required in advance. Second, both parties must have a sense of time and act strictly according to the negotiated and determined time.

• What should I do if I need to adjust the time of picking up or returning the car?

  First, make a request to the host. If the adjusted time does not conflict with other booking times, the host will generally agree to the request. Then, the guest can modify the time on the TURO App and the host can confirm it. Otherwise, a delay in picking up or returning the car may result in a fine. Hope you will pay attention.

• How to choose pick up and return location ?

  Generally. The free pick-up and return location is: 20 Festivel Place. Newstead. QLD 4006. But you can also choose another free pick-up and return location: 644 Ann St, Fortitude Valley. QLD 4006. The advantage of this location is that it is very close to Fortitude Valley Railway Station. It is 550 meters away and only takes 4 minutes to walk. In addition, you can also choose to pick up the car at Brisbane Airport. The charge is 95.00. But you need to activate the location sharing function in the TURO App. If you require the pick-up and return of the car to your designated location, and the distance from the CBD is less than 10km, the charge is 95.00. If necessary, please make an appointment and communicate as soon as possible. Thank you for your cooperation and support!

• I thought 300kms was included, so why do I need to refuel when returning the car?

  The 300kms is the distance included for a day. According to Turo policy, the car should return with the same amount of fuel as pickup. For more details: https://help.turo.com/checking-out-at-the-end-of-a-trip-SymM4ExE9