First, I contemplated leaving a 4 star review for a few reasons. However, the prompt response to the issue with the original vehicle reserved, partly due to luck that someone happened to be onsite with the car, and the flexibility with returning the vehicle without requiring washing and vacuuming is deserving of some grace. The price for 5 day/4 night rental was fantastic, around $150 total. I certainly didn't expect a car in pristine shape for the cost. This car is a part of a Turo "rental company" fleet. It seems like a company that buys cheap, used cars to rent out. There are 12-15 cars parked behind a strip mall 8-10ish minutes from the airport in an area I was glad we were picking up and dropping off midday rather than the evening. The hybrid we originally reserved had stained seats and a lot of cosmetic wear. One tire looked like it was on a spare wheel and didn't have a lot of life left, honestly. A lot of the roads in San Diego aren't exactly in great shape, I was concerned about getting a flat. When we turned the car on to leave we immediately got check engine lights and a "pull over immediately" message. Fortunately, someone with the "rental company" was on site and qas able to quickly switched cars for us. It wasn't a hybrid, though. We didn't plan on a lot of driving, but originally opted for a hybrid to save money since we had two days of freeway driving. We definitely spent more on gas then originally planned. If there wasn't someone available onsite to help, it could have been a much longer ordeal which is a terrible way to start a vacation. Communication day of pick up felt slow with the owner. I didn't think to look back to the 2 month old message about how to find the car. I received a message from Turo saying we'd be sent details the day before the trip. I never got that confirmation text or measage the day before or day of pick up from the actual rental owner. When I first reached out to the rental company through the turo app to find the car at pick up time, I didn't get a response. I finally found a way to text someone about 20 minutes later. We did get a pretty quick response that way, but it's frustrating to be in a random parking lot messaging through an app and not get a response. The Honda interior is definitely cleaner than the hybrid we reserved, but the exterior, not so much. Its been side swiped and has a lot of sun damage. The TPMS light was on the whole time, but the actual tire pressure was fine. There was also a rattle and grinding noise when accelerating from a stop or on a hill, but it didn't cause an issue. The car drives fine for a 14-15 year old car, it's just a little noisy and you feel all the bumps on the road. I understand with the cheaper cost of renting through Turo amd choosing a 12-15 year old car, I'm not getting a newer car like I would with a standard rental company or paying more for a newer car. That said, with my last few Turo rentals, it feels a lot of these Turo "rental companies" aren't checking their cars or doing much more than standard maintenance as frequently as they should when they have over 150,000 miles on them. The confirmation message also suggested the cars are kept in great shape. These cars were not in great shape by any stretch of the imagination. No one wants to be on vacation and have their car break down or even be worried that the car they're driving is gonna get a flat or break down.

Fandi and our cohost provided excellent communication throughout the process. Our car, 2020 Honda Insight was clean and in good working order. Performance was good around the hills and mountains in the greater San Francisco area. The drop off at the San Jose airport was excellent. Why go to the “normal” car rental companies!

Very reliable car with great gas mileage, interior features, and overall quality. I had ended up needing to extend the rental twice and both times the host responded within minutes and made it simple and easy to rearrange a drop off time. I recommend this host to all people looking to rent a car and would love to book with them again. Price, communication, and experience 11/10.

My favorite part was the gas with prices so high now this honda gave great millage not to mention was clean and Josh the host made pick up and dropping off a snap I'd definitely rent this Honda again. Turo is awesome why go anywhere else, this is by far the best and easiest car rental out today.

The car was so much fun to drive and Chen was a great host. I wouldn’t hesitate to rent this Type R.

Great convenience. Needed to rent after most rental companies were closed late on a Saturday afternoon. Car was clean and pleasant. Pick up worked well - even though it was my first time. Will use again for sure. Seemless. Convenient.

Enjoyed this car very much. The host was very pleasant. We were a little late getting back, when notifying the house I got an immediate response would definitely rent a car again!

First time using Turo - 5 star experience with Branden! Easy stress free pickup/drop-off, car was efficient and Branden was responsive and patient. Would definitely rent a car through him again.

I love this Honda Civic. If I could I would buy it from the owner! Lol I would love to rent within the next week or two if possible! Thank you again. Car is clean, efficient on gas and mileage. Wonderful experience.

Great vehicle, great owner and a great price. The entire experience from start to finish was smooth, easy and stress free. Pick up and drop off were incredibly convenient and the host was very communicative, professional and accommodating throughout the trip. The car was clean, well maintained and drove perfectly. You can tell the owner genuinely cares about providing a great experience. I would absolutely rent from them again and highly recommend this vehicle to anyone looking for a reliable and enjoyable ride.

If I could give more stars I definitely would, David is the best host, this was our first time on Turo and was the best experience ever, we will definitely be renting this car again if we need too, We had this car for almost 3 months and the communication with David was amazing, the car runs amazingly and does really well on gas mileage, we had to drive it an hour 4 days a week and never once had a problem with the cars performance, truly if you need to rent a car and want to get something that has good gas mileage and performs really well I would definitely recommend this car, comes with a dash camera and it’s super useful if it’s ever needed luckily we never had to use it, but 10000/10000 for rating and again I can’t express how good of a host David is

The car was amazing it had a really smooth drive Great rental experience! The 2024 Honda Civic was clean, reliable, fuel-efficient, and drove perfectly. The host was easy to communicate with, and the whole process was smooth from pickup to drop-off. Would definitely rent again. Highly recommend!

rented a Honda Accord through Toro, and I couldn’t be happier with the experience! The host was fantastic—great communication from start to finish. The pickup and drop-off were super easy and convenient. The car was clean, smooth to drive, and exactly as described. I’d definitely rent from them again!

Michael was such a fantastic host. Very responsive, the car was clean, ran great and the gas mileage was a relief with the current gas prices. 10/10 experience and would rent from Michael again!

The Honda was not available due to maintenance so we were given the Toyota Corolla instead. It was great on gas mileage!! Super clean and drove super smooth. Ciera had great communication and the drop off/pick up option was convenient. It was a reasonable price as well. We would definitely book with her again if we need to rent a car!

Mike was amazing to work with and the Honda Civic was an absolute pleasure to drive. It was super economical on gas and was clean and in very good condition. The biggest treat was the 2 bottles of water waiting for me after a 17 hour travel day. Mike’s communication was wonderful. This was my first time using Turo and I will certainly be using it again. He left me the most detailed instructions to find the vehicle at the airport and the code to access the key. It was such a treat to avoid the lines and shuttles to get to the car rental center. Thank you Mike for providing such great service, a reliable vehicle, a great price, and convenient access!

Car ran great and clean,host was very nice and price was reasonable I would rent again and refer to friends and family.