How Turo works
Skip the rental car counter and rent just about any car, just about anywhere
Why choose Turo?
Enjoy a streamlined airport experience
You can pick up your car at airport parking lots and garages at 100+ airports across the US and Canada. Some smaller airports even allow curbside pickup at the terminal.*
Get personalized service from a local host
Turo hosts are everyday entrepreneurs who rent out cars in their communities.
Relax with support & damage protection
24/7 support and roadside assistance mean help is just a call away, plus you can choose from a range of protection plans.
View detailsHow to book a car
1. Find the perfect car
Just enter where and when you need a car, filter to find the best one for you, and read reviews from previous renters.
2. Select a pickup location
Grab a car nearby or get one delivered to various destinations, including many airports, train stations, hotels, or maybe even your home.
3. Rent & hit the road
Your host sends you pickup details, and you’re all set! If you have questions, you can easily chat with your host or contact Support.
Turo vs. car rental
Turo
App-based experience
No waiting in line
1,600+ unique makes & models
Get the exact car you choose
Delivery options & thousands of pickup locations
Cars rented out by local small businesses
Vehicles and hosts rated by guests
Car rental
Standard rental counter experience
Waiting in line
Limited car selection
Get one type of car “or similar”
Pickup only at retail locations
Cars owned by large corporations
No vehicle ratings
How pickup & drop-off work
Every time you rent a car on Turo, you’ll:
- Receive pickup and drop-off instructions from your host once you book
- Check in, check out, and chat with your host through the Turo app
- Upload your driver’s license or show it to your host in person
Multiple pickup & drop-off options
Some hosts meet guests in person, while others opt for remote handoffs.
In person
Your host meets you at your chosen pickup location and hands you the keys.
With a lockbox
Your host sends you a lockbox code, then you unlock the box to get the key.
With an app
Your host unlocks the car remotely with their car manufacturer’s app.
You’re protected
Physical damage protection
Choose from three protection plans — Premier, Standard, or Minimum — to get the level of protection that’s right for you. Spring for Premier for peace of mind (eligibility requirements apply), or pay less for lighter protection with higher out-of-pocket costs for vehicle damage or theft.
Liability insurance included
All trips include coverage under a third-party liability insurance policy issued to Turo, from Travelers Excess and Surplus Lines Company. The Travelers policy provides secondary (excess) coverage, to ensure that any Turo-approved driver will be insured up to the state minimum limits required for third-party liability, unless primary coverage is explicitly required by an applicable state statute (e.g., Maryland and New York).
24/7 support & roadside assistance
Customer support is always available to answer your questions, and 24/7 roadside assistance is just a call away.
Frequently asked questions
Where is Turo available?
You can book a car with a Turo host in the United States, Australia, France, and the United Kingdom.
You can also book a car in the Canadian provinces of Alberta, British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, and Quebec, as well as Yukon territory.
When you rent a car on Turo, you can drive anywhere within the country where your trip originated — hosts can’t place restrictions on driving across state lines or provincial borders. Turo does have guidelines and restrictions in place for travel across country borders. Learn more about driving across borders.
What do I need to book a car on Turo?
To book a car on Turo, you must create a Turo account, have a valid driver’s license, get approved to drive on Turo, and be 18 years old or older in the US, 21 years old or older in Australia, or 23 years old or older in Canada.
In the UK, you must be 21 years old or older and have held a UK or EU license for at least one year, or another driver’s license for at least two years. In France you must be 18 years old or older and have held a driver’s license for at least two years, longer for certain makes and models of vehicles.
When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!
Do I need my own insurance?
No, you don’t need personal insurance coverage to book a car on Turo.
In the US, any personal insurance you may have that covers damage to the host’s vehicle would kick in before your Turo protection plan. When booking a car in the US, you’ll choose between three protection plans — Premier (eligibility requirements apply), Standard, or Minimum — to get the level of protection that’s right for you. On each trip, you’re covered with third-party automobile liability insurance provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company.**
In New York state, you’ll also choose between Premier (if available), Standard, or Minimum. With each plan, you’re covered with liability insurance of $1,250,000. Protection plans for New York trips also include access to roadside assistance, priority phone support, and 24/7 customer assistance.
Can other people drive a car that I booked?
Yes, multiple guests can drive the car you book on Turo, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress.
To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.
What is the cancellation policy on Turo?
You can cancel and get a full refund up to 24 hours before your trip starts, unless you opt to receive a non-refundable trip discount when you book. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a cancellation fee.
In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.
What happens if I have an emergency or issue with the car?
If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. They’ll help you get back on your way.
Can I get my car delivered to me?
Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Turo at convenient locations near hundreds of airports. Skip the rental counter and have your car delivered for pickup and return at your hotel or vacation rental, or nearby location, to save time and hassle on your weekend getaway or family vacation. Some hosts offer free delivery, while others set their own delivery fee.
How do I get discounts when booking a car?
Many Turo hosts offer discounted prices for weekly and monthly trips so you can get the best deals and lowest rates possible by booking longer trips. See more about promotions & discounts.
On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the Turo app in your phone settings — we’ll send you occasional promo codes, discounts, and deals.
Additionally, frequent travelers on Turo can get rewarded with the loyalty bonus — earn a promo code for one bonus day when you take trips totaling 10 days in a 90-day period. Learn how the loyalty bonus works.
* Policies at airports that allow delivery are subject to change. Check the app for details.
** Any personal insurance you may have that covers damage to the host’s vehicle would kick in before your protection plan, except in limited situations for trips booked in Maryland, but this protects your own wallet. In the US, liability insurance is provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company. Terms, conditions, and exclusions apply. The policy does not provide coverage for damage to a host’s vehicle.
For questions or information about the third party liability insurance for trips in the US, consumers in Maryland and the licensed states listed here may contact Turo Insurance Agency at (415) 508-0283 or claims@turo.agency. For questions about how damage to a host’s vehicle is handled, visit the Turo Support site. When a trip is booked in the state of Washington, physical damage to the host’s vehicle is covered by insurance purchased by Turo, but the Turo insurance does not change the contractual responsibilities of hosts or guests with respect to physical damage to a host’s vehicle.