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5 sièges
Essence
9.1 L / 100km
Transmission automatique
Début
Fin
Protection fournie par Economical
Régulateur de vitesse adaptatif
Traction intégrale
Caméra de recul
Surveillance des angles morts
Système d’assistance au freinage
Avertisseur de franchissement de ligne
Système de suivi de voie
Pneus d’hiver
Android Auto
Apple CarPlay
Bluetooth
Sièges chauffants
Commodité
Oubliez le comptoir de location
Utilisez l’app pour obtenir des instructions sur la prise en charge et le retour
Ajoutez gratuitement des conducteurs supplémentaires
Délai supplémentaire de 30 minutes pour le retour du véhicule
Pas besoin de prolonger votre voyage sauf si vous avez plus de 30 minutes de retard
Tranquillité d’esprit
Il n’est pas nécessaire de laver le véhicule, mais gardez-le propre
Assistance routière gratuite 24 heures sur 24, 7 jours sur 7
Accès en tout temps au Service à la clientèle
Ajoutez des Extras à votre voyage à la finalisation de la transaction.
Siège pour enfant
5$/jour1 disponible(s)
4,8
10 évaluations
We are extremely disappointed with how Turo handled our recent rental, especially considering that we have been loyal customers.
Approximately two weeks before the vehicle was due to be returned, we informed the host that we needed to return the vehicle at approximately 11:30 p.m. The host was okay with this. More importantly, we also contacted Turo customer service by phone and explained the situation. We were told by the representative that the return time would be updated/taken care of.
Based on what Turo customer service told us, we reasonably believed everything had been handled.
Then, at the last minute, we received a message telling us that the vehicle had to be returned much earlier. At that point, it was extremely difficult for us to change our plans. We were ultimately forced to pay more than $100 plus tax to accommodate the earlier return, with the understanding that we could face additional charges otherwise.
When we contacted Turo again, we spoke with an agent who identified himself as Abdurahman. We explained the entire situation and asked to speak with a manager or someone who had the authority to properly review and resolve the issue. Unfortunately, nothing meaningful was done.
We are not blaming the individual agent for Turo’s policies. Our frustration is with the way Turo handled the situation as a company.
If Turo requires all return-time changes to be formally processed through its system, then the customer-service representative we contacted two weeks beforehand should have clearly explained that to us instead of telling us the change would be handled. A customer should be able to reasonably rely on information provided directly by Turo’s own support team.
We are asking Turo to review the recording and/or records of our original customer-service call. That call should confirm that we contacted Turo well in advance and attempted to deal with the return-time issue properly.
We are requesting a refund of the additional $100 we were required to pay as a result of this situation.
We have used Turo loyally, and we would like to continue doing so, but this experience has seriously affected our confidence in the company’s customer service. We hope Turo takes responsibility for the communication failure, refunds the additional amount we were charged, and improves its procedures so other customers don’t find themselves in the same situation.
For anyone using Turo in the future, I would strongly recommend making sure every change is reflected directly in the app, even if a host or customer-service representative tells you verbally that everything is okay. Our experience showed us that a verbal confirmation from customer service may not protect you from additional charges later.
Filmon •
I was very disappointed by this experience. I was happy to accommodate the guest’s request for a later return and clearly asked them to update the trip in the Turo app. They agreed, but never made the change. I relied on the confirmed return time and planned my next booking accordingly. I did my best to accommodate them, so I cannot accept being blamed or receiving a negative review for a situation caused by a change the guest agreed to make but never completed.
Amazing! Great car, Great Communication, would go again!
Andres •
Loved the car and customer service. Will rent it again.
Abdoulaye •
Thank you so much, Abdoulaye! I’m glad you loved the Tiguan and had a great experience. It was a pleasure hosting you, and you’re always welcome to rent from me again. Hope to see you next time!
The host cancelled this trip 2 months and 1 day before it started. This message was automatically posted by Turo.
Turo •
Car was great. AWD was handy for mountain roads. Hwy fuel economy was good (~6.5L/100km). My family of 4 fit comfortably and the cargo space was ample, enough for 4 carry-on's a couple of backpacks and a small cooler with room to spare
Marcus •
Thank you, Marcus! I’m glad the Tiguan worked so well for your family and your mountain trip. Great to hear you enjoyed the AWD, fuel economy, and cargo space. It was a pleasure hosting you, and I’d be happy to have you back anytime!
4,8
10 évaluations
We are extremely disappointed with how Turo handled our recent rental, especially considering that we have been loyal customers.
Approximately two weeks before the vehicle was due to be returned, we informed the host that we needed to return the vehicle at approximately 11:30 p.m. The host was okay with this. More importantly, we also contacted Turo customer service by phone and explained the situation. We were told by the representative that the return time would be updated/taken care of.
Based on what Turo customer service told us, we reasonably believed everything had been handled.
Then, at the last minute, we received a message telling us that the vehicle had to be returned much earlier. At that point, it was extremely difficult for us to change our plans. We were ultimately forced to pay more than $100 plus tax to accommodate the earlier return, with the understanding that we could face additional charges otherwise.
When we contacted Turo again, we spoke with an agent who identified himself as Abdurahman. We explained the entire situation and asked to speak with a manager or someone who had the authority to properly review and resolve the issue. Unfortunately, nothing meaningful was done.
We are not blaming the individual agent for Turo’s policies. Our frustration is with the way Turo handled the situation as a company.
If Turo requires all return-time changes to be formally processed through its system, then the customer-service representative we contacted two weeks beforehand should have clearly explained that to us instead of telling us the change would be handled. A customer should be able to reasonably rely on information provided directly by Turo’s own support team.
We are asking Turo to review the recording and/or records of our original customer-service call. That call should confirm that we contacted Turo well in advance and attempted to deal with the return-time issue properly.
We are requesting a refund of the additional $100 we were required to pay as a result of this situation.
We have used Turo loyally, and we would like to continue doing so, but this experience has seriously affected our confidence in the company’s customer service. We hope Turo takes responsibility for the communication failure, refunds the additional amount we were charged, and improves its procedures so other customers don’t find themselves in the same situation.
For anyone using Turo in the future, I would strongly recommend making sure every change is reflected directly in the app, even if a host or customer-service representative tells you verbally that everything is okay. Our experience showed us that a verbal confirmation from customer service may not protect you from additional charges later.
Filmon •
I was very disappointed by this experience. I was happy to accommodate the guest’s request for a later return and clearly asked them to update the trip in the Turo app. They agreed, but never made the change. I relied on the confirmed return time and planned my next booking accordingly. I did my best to accommodate them, so I cannot accept being blamed or receiving a negative review for a situation caused by a change the guest agreed to make but never completed.
Amazing! Great car, Great Communication, would go again!
Andres •
Loved the car and customer service. Will rent it again.
Abdoulaye •
Thank you so much, Abdoulaye! I’m glad you loved the Tiguan and had a great experience. It was a pleasure hosting you, and you’re always welcome to rent from me again. Hope to see you next time!
The host cancelled this trip 2 months and 1 day before it started. This message was automatically posted by Turo.
Turo •
Car was great. AWD was handy for mountain roads. Hwy fuel economy was good (~6.5L/100km). My family of 4 fit comfortably and the cargo space was ample, enough for 4 carry-on's a couple of backpacks and a small cooler with room to spare
Marcus •
Thank you, Marcus! I’m glad the Tiguan worked so well for your family and your mountain trip. Great to hear you enjoyed the AWD, fuel economy, and cargo space. It was a pleasure hosting you, and I’d be happy to have you back anytime!
Les hôtes les mieux notés sur Turo
Interdiction de fumer
L’usage du tabac dans un véhicule Turo est passible d’une amende de 150$
Gardez la voiture propre
Des frais de 150$ pourraient être appliqués si le véhicule est retourné excessivement sale
Faites le plein
Des frais supplémentaires peuvent s’appliquer si le plein n’est pas fait correctement
Pas de conduite hors route
Le véhicule peut être équipé d’un dispositif qui collecte des données relatives à la conduite et à la localisation. Ces données peuvent être partagées avec des tiers à des fins de protection ou de récupération du véhicule.
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