Ajoutez des Extras à votre voyage à la finalisation de la transaction.

Parking lot across from the building

No camping in the car please. Primary driver must be present in picking up and returning the car. No Smoking in the Car Please. Please return the car at the same gas level you received. Hybrid vehicles – cost of missing gas and $10* convenience fee *Please leave items in car for the next guest; if removed charges will apply to guest.

• What do I do if I’m running late?

  You’re expected to return your host’s car on time. If there’s any chance of a late return, you must request an extension via Turo as soon as possible. You can submit a trip change request to extend your trip at any time while the trip is in progress and up to six hours after the originally scheduled trip end time. Once you submit the request, it’s helpful to notify your host so they can review it as quickly as possible. A trip change is only valid if you make the request through Turo and your host accepts it. If you keep your host’s car past the scheduled end time without their approval via the Turo system, your host may charge you for additional usage and related fees, and it may void your protection plan. You won’t be able to extend your trip if your host doesn’t respond to or doesn’t accept your request, or if their vehicle is unavailable for all or a portion of the extended time due to another booking, a buffer between trips, or a calendar block. You won’t be able to submit a request if you have insufficient funds in your payment account. If you can’t request an extension, you must return the vehicle at the originally scheduled end time or immediately if the trip end time has passed. If you’re excessively late, your host may charge for additional usage and for the related fees listed below. 0-29 minutes late: No charge 30 minutes to 1 hour 59 minutes late: ½ the average daily trip price; $50* improper return fee at Turo’s discretion** 2 hours or more late: Average daily trip price for 1 day + $20* late return fee; $50* improper return fee at Turo’s discretion**

• Can I extend or shorten my trip?

  How do I extend or shorten my trip? If you want to change the day or time your trip starts or ends, you must submit a trip change request via Turo. You can submit a request before the trip begins, while it’s in progress, or up to six hours after the scheduled trip end time. If your host and vehicle are ready and you two agree, you can complete trip check-in in the app up to one hour before the scheduled trip start without submitting a trip change request. You can take responsibility for the car and activate the protection plan by sliding the toggle on the last screen. The check-in process in the app must be completed for this early exchange to be valid. You can check out and return a vehicle up to three hours early without submitting a trip change request only if you receive your host’s written consent in Turo messaging. A trip change is only valid if you make the request through Turo and your host accepts it. If you keep your host’s car past the scheduled end time without their approval via the Turo system, your host may charge you for additional usage and related fees, and it may void your protection plan. If you make an unapproved early return, we’ll be unable to refund you for any unused trip time. You’ll still be responsible for any parking tickets or tow charges up to 24 hours after the scheduled trip end. To request to extend or shorten your trip, follow these instructions: Log onto turo.com or the Turo app to open your Trips tab. Tap “Booked” to select the trip you’d like to change. Select the Details tab. If your trip is in progress, select the “Modify trip” button. From the menu of options, select "Dates and Location" If your trip has ended, select the “Extend trip” button. Enter your new end time and write a message to your host. Submit your request.

• I don't have time to refuel the car, what happens?

  Paying for missing fuel If you don’t replace the gas, your host can invoice you for the cost to replace the missing fuel plus a $10* convenience fee.

• Add a driver to your trip. Primary driver must be in the car.

  How to add a driver to a trip Take these steps to request and to add a driver: Log onto Turo or sign into the app and open the Trips tab Choose Booked and open the trip you’re interested in Scroll down to the section labeled DRIVERS Tap “Add driver” Enter the email tied to your driver’s Turo account: if they don’t have an account, enter a valid email they check regularly Advise your additional driver to look for an email from Turo and that it could end up routed to their spam or junk folder

• Do I need to charge the Hybrid?

  No, is charges as you break and drive.

• Can we camp in the car?

  No