Ajouter aux favoris
5 sièges
Essence (Premium)
8.1 L / 100km
Transmission automatique
Début
Fin
Protection fournie par Economical
Traction intégrale
Caméra de recul
Surveillance des angles morts
Système d’assistance au freinage
Pneus d’hiver
Android Auto
Apple CarPlay
Entrée auxiliaire
Bluetooth
Chargeur USB
Port USB
GPS
Accès sans clé
Sièges pour enfants
Sièges chauffants
Toit ouvrant
Commodité
Oubliez le comptoir de location
Utilisez l’app pour obtenir des instructions sur la prise en charge et le retour
Ajoutez gratuitement des conducteurs supplémentaires
Délai supplémentaire de 30 minutes pour le retour du véhicule
Pas besoin de prolonger votre voyage sauf si vous avez plus de 30 minutes de retard
Tranquillité d’esprit
Il n’est pas nécessaire de laver le véhicule, mais gardez-le propre
Assistance routière gratuite 24 heures sur 24, 7 jours sur 7
Accès en tout temps au Service à la clientèle
4,6
10 évaluations
The co-host was extremely disrespectful and unprofessional throughout the experience.
I paid specifically for door drop-off. However, the co-host decided to deliver the vehicle approximately two hours earlier than scheduled without notifying me and parked it approximately a 15-minute walk from my address. When I called to understand what had happened, I was informed that the vehicle had already been dropped off, despite no one having contacted me to let me know.
My first conversation with the host was excellent—he was extremely kind, understanding, and accommodating. Unfortunately, my second call was with the female co-host, and the experience was completely different. She was extremely disrespectful, communicated poorly, and did not seem to understand what a paid door drop-off service entails. She repeatedly stated that they would not return to bring the vehicle to my address and that it had been parked wherever they were able to find parking.
I explained that had I been notified of their arrival, I had a special parking authorization that would have allowed them to park directly in front of my address. Rather than acknowledging the lack of communication or trying to find a solution, she was argumentative and nearly impossible to have a productive conversation with. Out of frustration, I eventually ended the call.
I called back and explained that, due to cardiac issues, walking 15 minutes to retrieve the vehicle was not an appropriate alternative to the door drop-off service I had paid for. I requested either a refund for the service or that the vehicle be delivered to my address. The co-host refused both requests and stated that they would not be returning with the vehicle.
I then contacted Turo directly. Their customer service team was extremely helpful and contacted the host to resolve the situation. Following Turo’s involvement, they returned and delivered the vehicle directly to my address as originally requested and paid for.
I want to emphasize that the host himself was incredible throughout the situation. He was courteous, accommodating, and apologized numerous times for what had occurred. When the co-host returned with him, however, she continued to stare at me in a noticeably unfriendly manner and did not acknowledge or greet me.
Overall, I greatly appreciated the host’s professionalism and Turo’s assistance in resolving the issue. Unfortunately, the co-host’s lack of communication, refusal to provide the service that had been paid for, and disrespectful manner made what should have been a straightforward vehicle delivery unnecessarily stressful.
Kayla •
Thank you for sharing your feedback.We sincerely apologize for the communication issues regarding the delivery time and location.We also take your concerns regarding the interaction with our co-host seriously and will address the situation internally.We are glad the vehicle was ultimately delivered directly to your requested address.We appreciate your positive comments regarding the host and his efforts to resolve the situation.
Your feedback will help us improve our service.
Ky’s Véhicules
The host cancelled this trip 10 hours before it started. This message was automatically posted by Turo.
Turo •
Clean and economic car !
David •
Thank you for choosing Ky’s Véhicules for your rental. We sincerely appreciate your trust and for returning the vehicle in excellent condition. It was a pleasure serving you, and we look forward to welcoming you again in the near future.
Ky’s Véhicules 🚘
The host cancelled this trip 24 minutes before it started. This message was automatically posted by Turo.
Turo •
Très belle expérience !
Aboubakar cheick •
Merci énormément pour votre confiance et votre excellent commentaire! 😊
Nous sommes ravis d’apprendre que vous avez apprécié votre expérience avec Ky’s Véhicules. Au plaisir de vous servir à nouveau prochainement! 🚘✨
Ky’s Véhicules
4,6
10 évaluations
The co-host was extremely disrespectful and unprofessional throughout the experience.
I paid specifically for door drop-off. However, the co-host decided to deliver the vehicle approximately two hours earlier than scheduled without notifying me and parked it approximately a 15-minute walk from my address. When I called to understand what had happened, I was informed that the vehicle had already been dropped off, despite no one having contacted me to let me know.
My first conversation with the host was excellent—he was extremely kind, understanding, and accommodating. Unfortunately, my second call was with the female co-host, and the experience was completely different. She was extremely disrespectful, communicated poorly, and did not seem to understand what a paid door drop-off service entails. She repeatedly stated that they would not return to bring the vehicle to my address and that it had been parked wherever they were able to find parking.
I explained that had I been notified of their arrival, I had a special parking authorization that would have allowed them to park directly in front of my address. Rather than acknowledging the lack of communication or trying to find a solution, she was argumentative and nearly impossible to have a productive conversation with. Out of frustration, I eventually ended the call.
I called back and explained that, due to cardiac issues, walking 15 minutes to retrieve the vehicle was not an appropriate alternative to the door drop-off service I had paid for. I requested either a refund for the service or that the vehicle be delivered to my address. The co-host refused both requests and stated that they would not be returning with the vehicle.
I then contacted Turo directly. Their customer service team was extremely helpful and contacted the host to resolve the situation. Following Turo’s involvement, they returned and delivered the vehicle directly to my address as originally requested and paid for.
I want to emphasize that the host himself was incredible throughout the situation. He was courteous, accommodating, and apologized numerous times for what had occurred. When the co-host returned with him, however, she continued to stare at me in a noticeably unfriendly manner and did not acknowledge or greet me.
Overall, I greatly appreciated the host’s professionalism and Turo’s assistance in resolving the issue. Unfortunately, the co-host’s lack of communication, refusal to provide the service that had been paid for, and disrespectful manner made what should have been a straightforward vehicle delivery unnecessarily stressful.
Kayla •
Thank you for sharing your feedback.We sincerely apologize for the communication issues regarding the delivery time and location.We also take your concerns regarding the interaction with our co-host seriously and will address the situation internally.We are glad the vehicle was ultimately delivered directly to your requested address.We appreciate your positive comments regarding the host and his efforts to resolve the situation.
Your feedback will help us improve our service.
Ky’s Véhicules
The host cancelled this trip 10 hours before it started. This message was automatically posted by Turo.
Turo •
Clean and economic car !
David •
Thank you for choosing Ky’s Véhicules for your rental. We sincerely appreciate your trust and for returning the vehicle in excellent condition. It was a pleasure serving you, and we look forward to welcoming you again in the near future.
Ky’s Véhicules 🚘
The host cancelled this trip 24 minutes before it started. This message was automatically posted by Turo.
Turo •
Très belle expérience !
Aboubakar cheick •
Merci énormément pour votre confiance et votre excellent commentaire! 😊
Nous sommes ravis d’apprendre que vous avez apprécié votre expérience avec Ky’s Véhicules. Au plaisir de vous servir à nouveau prochainement! 🚘✨
Ky’s Véhicules
Interdiction de fumer
L’usage du tabac dans un véhicule Turo est passible d’une amende de 150$
Gardez la voiture propre
Des frais de 150$ pourraient être appliqués si le véhicule est retourné excessivement sale
Faites le plein
Des frais supplémentaires peuvent s’appliquer si le plein n’est pas fait correctement
Pas de conduite hors route
Le véhicule peut être équipé d’un dispositif qui collecte des données relatives à la conduite et à la localisation. Ces données peuvent être partagées avec des tiers à des fins de protection ou de récupération du véhicule.
Prise en charge à l’endroit où se trouve la voiture
Lieux de prise en charge
Livraison au lieu de votre choix
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