Toyota Sienna

Great experience. Car is a bit older but still runs well and very spacious.

Jonhy •

Car was clean and well maintained. Pickup and drop-off was well communicated by the host and went seamless. Overall great experience.

Lucas •

Car ran great and was able to fit our family of 7. The van was very spacious and clean.

Dave Adriel •

Value for money. Neat vehicle, pleasant host no issues.

Abi •

Host does not keep physical copy of vehicle registration in the car and says this is normal. According to locals and authority and even Turo support, physical copy of original vehicle registration needs to be in the car.

Upon texting host regarding it, he sends me picture of registration first. I notify him that we need insurance as well. He texts me back 10-15 minutes later notifying he will also send picture of insurance and that he is currently driving. At this point it's been well past 30 minutes of looking for the registration and contacting turo support because the host was unreachable. So I notified him that I will have to cancel without these proper documentation which I need in order to drive. He then quickly respond that we will send them soon, just needs to park his car. Another 5-10 minutes later he send the picture. At this point it has been confirmed with turo support that physical vehicle registration needs to be present in the car and if not I am advised against taking it. They asked me to contact the host regarding next step.

So I did. The host insisted on how it's ok because he has a lot of good reviews. I told him that I am leaving the car exactly where it was parked, in the same location of pickup, didn't even move it. If he can bring it to the location where I will be the next day (it was already 7:30 and first was far away from my location) we can continue to do business given the unused time which is approximately half a day it's refunded, otherwise, I would like a full refund. To this, the host was uncooperative. He said he might be able to bring the car to my location but he will not refund or discount the trip for the unused time.

His main concern about keeping the registration in the car is fraud? Which I can understand in a way but that is also the nature of this business and there should be protection in place. He still insisted this was never a problem before so he did everything right as he was supposed to even though he could've texted the pictures of registration and insurance in advance in turo chat.

The last few things were that the car was not that clean. He insisted it was deep cleaned but there were crumbs, dust, etc is places. It's an old car, 2011 Toyota Sienna, and it has stains in almost every sit which is fine but not clean otherwise. He did inform me of a low air pressure indicator on the dashboard and insisted that was fine, maybe faulty sensor. However, tire on front left did look a bit deflated, so who knows if that would've been a problem. Lastly, his direction for pickup was a picture from the front of the airport exit looking in the direction of a parking lot, which was quite small and far away in the picture, with a faint black circle drawn to indicate car was parked there. It took a bit to find but that's the only parking garage there so it was fine. Overall, the points in this paragraph could've been overlooked and I would've given a 5 star given everything else was fine.

It is due to the unpreparedness of the documentation and then insisting on doing the right thing and not attempting to discount/refund/fix the mistakes that I am giving 1 star. The entire process is trying to reach him and confirming the decision to leave the car took over an hour and no one wants to do that after a long journey. The price was quite steep as well at CAD$622 for 4.5 days.

Hridoy •