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9 sièges
Essence
Automatique
Début
Fin
Protection fournie par Economical
Caméra de recul
Système d’assistance au freinage
Avertisseur de franchissement de ligne
Bluetooth
Chargeur USB
Port USB
Commodité
Oubliez le comptoir de location
Utilisez l’app pour obtenir des instructions sur la prise en charge et le retour
Ajoutez gratuitement des conducteurs supplémentaires
Délai supplémentaire de 30 minutes pour le retour du véhicule
Pas besoin de prolonger votre voyage sauf si vous avez plus de 30 minutes de retard
Tranquillité d’esprit
Il n’est pas nécessaire de laver le véhicule, mais gardez-le propre
Assistance routière gratuite 24 heures sur 24, 7 jours sur 7
Accès en tout temps au Service à la clientèle
4,88
17 évaluations
While the van served us throughout our trip, it already had a "Change Oil Soon" dashboard warning and intermittent A/C issues at pickup. The oil reminder later progressed to "Change Oil Required" during our trip. We reported all concerns immediately.
We appreciated the host's offer to swap the vehicle. However, when we asked twice whether there would be any costs associated with the swap, that question was never directly answered. Instead, the discussion shifted to how much of a "hassle" a swap would be, and we were advised to continue our Ottawa trip and only reconsider it if the A/C continued to act up.
The host also initially agreed to cover an oil change after we explained we would be driving on the highway. After I explained that renters should not have to arrange maintenance during their trip, while confirming that we were still prepared to service the vehicle for safety and providing our location, the guidance became inconsistent. We were told, "No no. Forget it!", instructed to press "OK" to dismiss the dashboard warning and continue driving, and told our concern was "unusual" because the van remained functional. We ultimately checked the engine oil level ourselves before continuing.
Future renters should be aware that this vehicle displayed maintenance reminders during our rental and that the A/C required repeated workarounds, including restarting the van, toggling the A/C on and off, and leaving the fan on maximum to restore cooling.
Phoebe •
Thank you for your review. As family-operated All-Star Hosts, Denise and I pride ourselves on offering clean, safe 8-passenger vans at affordable rates.
The dashboard warning was a standard maintenance timer, not an oil emergency; we personally verified safety before your Ottawa trip and offered a swap option. After Turo fees, insurance, and maintenance, hosts retain ~35% of guest payments, yet we absorb delivery costs to provide 5-star service. We appreciate your trip and feedback, although.
Excellente expérience, je louerais de nouveau avec plaisir!
Eva •
Excellent service, nice
Fritz •
The van was in good condition, Rob was a pleasure to deal with and easy to communicate with. Pick up and drop off were simple. It went so well I actually booked another rental in a few weeks.
Christopher •
Well, thank you Christopher.
As a small mom and pop operation often times clients confuse the level of service that we provide. We are not a major rental company and take extra special care of our clients.
Christopher can attest that fact.
Another impeccable rental from Roberto and Denise. The van is kept in great condition, transporting us safely to and from long distance gigs. Check in and return our a breeze. Their customer service is top-notch and I will continue renting from them for every out of town gig. Thank you, Roberto and Denise!
Noelle •
4,88
17 évaluations
While the van served us throughout our trip, it already had a "Change Oil Soon" dashboard warning and intermittent A/C issues at pickup. The oil reminder later progressed to "Change Oil Required" during our trip. We reported all concerns immediately.
We appreciated the host's offer to swap the vehicle. However, when we asked twice whether there would be any costs associated with the swap, that question was never directly answered. Instead, the discussion shifted to how much of a "hassle" a swap would be, and we were advised to continue our Ottawa trip and only reconsider it if the A/C continued to act up.
The host also initially agreed to cover an oil change after we explained we would be driving on the highway. After I explained that renters should not have to arrange maintenance during their trip, while confirming that we were still prepared to service the vehicle for safety and providing our location, the guidance became inconsistent. We were told, "No no. Forget it!", instructed to press "OK" to dismiss the dashboard warning and continue driving, and told our concern was "unusual" because the van remained functional. We ultimately checked the engine oil level ourselves before continuing.
Future renters should be aware that this vehicle displayed maintenance reminders during our rental and that the A/C required repeated workarounds, including restarting the van, toggling the A/C on and off, and leaving the fan on maximum to restore cooling.
Phoebe •
Thank you for your review. As family-operated All-Star Hosts, Denise and I pride ourselves on offering clean, safe 8-passenger vans at affordable rates.
The dashboard warning was a standard maintenance timer, not an oil emergency; we personally verified safety before your Ottawa trip and offered a swap option. After Turo fees, insurance, and maintenance, hosts retain ~35% of guest payments, yet we absorb delivery costs to provide 5-star service. We appreciate your trip and feedback, although.
Excellente expérience, je louerais de nouveau avec plaisir!
Eva •
Excellent service, nice
Fritz •
The van was in good condition, Rob was a pleasure to deal with and easy to communicate with. Pick up and drop off were simple. It went so well I actually booked another rental in a few weeks.
Christopher •
Well, thank you Christopher.
As a small mom and pop operation often times clients confuse the level of service that we provide. We are not a major rental company and take extra special care of our clients.
Christopher can attest that fact.
Another impeccable rental from Roberto and Denise. The van is kept in great condition, transporting us safely to and from long distance gigs. Check in and return our a breeze. Their customer service is top-notch and I will continue renting from them for every out of town gig. Thank you, Roberto and Denise!
Noelle •
Les hôtes les mieux notés sur Turo
Interdiction de fumer
L’usage du tabac dans un véhicule Turo est passible d’une amende de 150$
Gardez la voiture propre
Des frais de 150$ pourraient être appliqués si le véhicule est retourné excessivement sale
Faites le plein
Des frais supplémentaires peuvent s’appliquer si le plein n’est pas fait correctement
Pas de conduite hors route
Le véhicule peut être équipé d’un dispositif qui collecte des données relatives à la conduite et à la localisation. Ces données peuvent être partagées avec des tiers à des fins de protection ou de récupération du véhicule.
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