To rent a car on Turo, you must create a Turo account, have a valid driver’s license, get approved to drive on Turo, and be 18 years old or older in the US, 21 years old or older in Australia, or 23 years old or older in Canada.

In the UK, you must be 21 years old or older and have held a UK or EU license for at least one year, or another driver’s license for at least two years. In France, you must be 18 years old or older and have held a driver’s license for at least 2 years, longer for certain makes and models of vehicles.

When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!

No, you don’t need personal insurance coverage to rent a car on Turo. In the US, any personal insurance you may have that covers damage to the host’s vehicle would kick in before your Turo protection plan. When booking a car in the US, you’ll choose between three protection plans — Premier (eligibility requirements apply), Standard, or Minimum — to get the level of protection that’s right for you. On each trip, you’re covered with third-party automobile liability insurance provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company.*

In New York state, you’ll also choose between Premier (if available), Standard, or Minimum. With each plan, you’re covered with liability insurance of $1,250,000.* Protection plans for New York trips also include access to roadside assistance, priority phone support, and 24/7 customer assistance.

When booking a car on Turo, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of coverage that’s right for you. With each plan, you’re covered with liability insurance provided under a policy issued to Turo by Travelers — up to $750,000 for the Premier plan.*

On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the Turo app in your phone settings — we’ll send you occasional promotions, discounts, and deals on car rental alternatives in Richmond!

Additionally, frequent travelers on Turo can get rewarded with the loyalty bonus — earn a promo code for one bonus day when you take trips totaling 10 days in a 90-day period!**

**Learn how the loyalty bonus works

Many Turo hosts offer discounted prices for weekly and monthly trips so you can get the best deals and lowest rates possible by booking longer trips. See more about promotions & discounts.

See more about promotions & discounts

Browse a wide selection of vehicles for all kinds of occasions and budgets on Turo. Find a full-size SUV for a family road trip, a pickup truck for some errands, or a sporty convertible for a special night out in Richmond. For the lowest prices, use the “budget-friendly” filter to browse economy vehicles.

Some hosts offer unlimited distance for a trip; others set a daily distance limit. On the vehicle pages, you’ll see the total miles or kilometres you’re allowed to drive under the heading “Distance included.” You can find cars offering unlimited mileage with every trip by using the “Unlimited distance” filter.

Turo accepts most credit cards issued by major financial institutions, including American Express and Discover cards, as well as debit cards with a Visa or Mastercard logo that are linked to a checking account.

Apple Pay and Google Pay on mobile devices are also accepted, but Turo does not accept cash or checks as valid payment methods.

You can cancel and get a full refund up to 24 hours before your trip starts, unless you opt to receive a non-refundable trip discount when you book. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a cancellation fee.

In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

Under the enhanced cleaning policy, hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. Turo hosts have access to training materials on enhanced cleaning practices, using the latest recommendations compiled from the CDC, EPA, WHO, and vehicle detailing experts, to help prevent the spread of COVID-19.

No. Unlike rental car companies, Turo is a peer-to-peer car sharing marketplace where you can book directly from trusted local car owners in the US, Canada, and the UK. Turo does not own any vehicles — Turo hosts share their own personal cars and set their own prices, discounts, vehicle availability, and delivery options.

Yes, there are hundreds of cars available on Turo at locations near the Richmond airport and Richard E Byrd Terminal Dr. After arriving at the Richmond International Airport, Newport News/Williamsburg International Airport, or Charlottesville Albemarle Airport, skip the rental counter and have your car rental alternative delivered for pick-up and dropoff at your Richmond hotel or the address of your vacation rental to save time and hassle.

There is no fee or additional charge for adding a driver to your trip on Turo. Only the guest who booked the trip (primary driver) can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add authorized drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress with no extra charges.

To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.