I can't say enough good things about the owner. He went above and beyond to make sure our trip wasn't affected.

I had originally booked a 2013 Ford Escape, but the day before pickup he messaged me to let me know it had developed a transmission issue and wouldn't be ready for a few days. Naturally, I was worried about what would happen next.

He first offered me a 2023 Dodge Charger as a free upgrade. As a car lover, I was absolutely thrilled! However, my wife is pregnant and was having a hard time getting in and out of a sedan, so I explained the situation and asked if he had any compact SUV similar to the Escape—even an older model would have been perfectly fine.

He then mentioned he might be able to offer me a Jeep Grand Cherokee, which made me even more excited.

When I arrived to pick up the vehicle, he actually showed me the Escape with the engine and transmission completely taken apart for repairs, so I knew he had been honest from the beginning. I looked around but couldn't see a Charger or a Grand Cherokee, so I asked where my vehicle was.

He smiled and said he didn't have either of those available anymore... and then he pointed to the vehicle he was giving me instead, at no extra charge.

It was a Jeep Grand Wagoneer.

I was completely speechless. That unexpected upgrade made our trip so much more enjoyable, and it honestly felt like a dream to drive.

Thank you so much for your honesty, generosity, and outstanding customer service. You didn't just rent us a vehicle—you made our trip 100 times better. I would recommend you to anyone without hesitation!