Ford Bronco

Justin is great to deal with very professional and polite. His car ford bronco was immaculately clean and maintained. Will surely deal with him again. Great host. Thanks Justin…cheers!

Alpansh •

Fantastic truck to drive

Chen •

I hope this message finds you well. I am writing to express my deep concern and disappointment regarding the recent experience I had with your service.

Firstly, I would like to clarify that we returned the vehicle in good condition, as evidenced by the videos and all necessary documentation we have on hand. Despite this, it appears that you have activated a dispute based on claims that the damage or condition issues were caused by us, which is simply not accurate.

Furthermore, I was surprised by the request for a $50 regular cleaning fee, especially considering the vehicle was returned clean. It seems that there has been an effort to find fault unnecessarily, citing mud under the vehicle as if it was driven on a construction site. This feels like an unfair attempt to place blame and extract additional money from us, which is both disappointing and unprofessional.

As a customer, it is very frustrating to be treated in this manner. Instead of conducting a fair assessment based on evidence, you appear to be accusing us unjustly, which undermines the trust we expected from Turo. Honest customers should not be subjected to such treatment or calls of dishonesty without proper cause.

We have been transparent and forthcoming about the condition of the vehicle from the start. However, the continued pursuit of accusations and the manner in which this situation has been handled has caused considerable frustration.

I sincerely hope that this matter can be resolved fairly and professionally. We value the service Turo provides, but this experience has left us hesitant to use the platform again under these circumstances.

Thank you for your attention to this matter. I look forward to your prompt and fair resolution.I am writing to express serious concerns about your recent behaviour, which has caused considerable distress to me and my family.

It has become extremely frustrating and unsettling that you are following us everywhere we go, incessantly texting and calling to track our whereabouts. This persistent monitoring has made us feel very uncomfortable and scared, impacting our sense of safety and privacy.

We would appreciate it if you could clarify your intentions and what you plan to do after each journey we undertake. Your current approach, involving following us at every step, is unacceptable and causing significant anxiety for our family.

We kindly request that you cease this behaviour immediately to next customers to allow them to carry out there activities without fear or discomfort.

Best regards,
Bereket.Weyni

Bereket •

Great car, great host!

Ahmadreza •

Excellent vehicle and communication, very clean no issues, would rent from Justin again.

Kris •