1 star – proceed with caution when renting this vehicle due to severe lack of disclosure about its poor condition and multiple safety issues.

I rented this 2013 minivan for a 5-day, 1700km holiday round-trip to Quebec City in harsh winter conditions—the worst I've driven in over 35 years. Upon pickup, visible rust raised immediate concerns, but many problems only became apparent during the trip.

Had the host fully disclosed these, I would never have booked it.

Key undisclosed issues:
1) Tires: Front tires severely worn/bald on the outer edges (mechanic at Canadian Tire confirmed they needed replacement); multiple tires low on pressure, requiring inflation before departure.
2) Safety hazards in winter driving: Rear window defroster only worked partially; rear windshield washer sprayed the front instead (no rear cleaning possible)—extremely dangerous with no rear visibility in snow/ice.
3) Excessive cabin noise (hard to converse), severe vibration above 110km/h, and suspicious chassis noises over bumps (sounded like suspension was 'cracking').
4) Non-functional features: Driver's heated seat inoperable; left turn signal doesn't auto-cancel; power tailgate barely opens and often falls shut (required help to hold open); rearmost seats don't fold properly; right rear door failed mid-trip (had to manually override).
5) General poor maintenance: Interior dirty and worn (torn seats, peeling seals, plastic hanging); no accessible USB ports initially (host provided adapter only after confronting).

I messaged the host multiple times about these during the trip. His responses dismissed them as 'normal wear for a 2013 car' or claimed he 'couldn't remember everything wrong.' He mentioned recent 'mechanical certification,' but that doesn't address unsafe tires, visibility issues, or basic functionality.

The vibration was so bad we stopped in Richmond Hill—just 20km after pickup—to call traditional rental companies, willing to take the financial hit and switch vehicles. Unfortunately, nothing was available over the holidays.

The constant shaking was intolerable for my wife; rather than subject her to it on the return drive, I paid ~$700 for a last-minute flight home from Quebec City to Toronto.

I have no issue with older vehicles (mine is a 2016), but full transparency and disclosure is essential—list all known problems so renters can decide. Some might accept them; I certainly would not have, especially for a long winter drive with family.

Ori is a great host, so helpful and was always available for us to any question we had. The car is well kept and Ori helped with whatever was needed so we felt we can be carefree for any issue. Thank you so much!

Thanks for the car. I did return on time sorry I forgot to check the app. Apologies

Great host!! Highly recommended!!

Great family car, got all the features.
Host was great, help us with everything we needed.