How it works
Vehicle protection for hosts
Legal liability protection is provided by Turo Travels Mutual Limited ACN 661 465 890. Terms, conditions, and exclusions apply. Read more here.
All host earnings plans in Australia come standard with $20,000,000* in legal liability protection from Turo Travels Mutual, as well as varying levels of protection for physical damage and theft — the level of protection varies with the plan you choose. For vehicle damage protection, hosts are responsible for the damage responsibility amount, which varies by plan, and then Turo Travels Mutual would reimburse the rest of the eligible repairs up to the actual cash value of the car, or $200,000, whichever is the lesser amount.**
With each plan, you’ll earn a percentage of the total trip price, and be responsible for different damage responsibilities. When choosing an earnings plan, remember that the higher the percentage of the trip price you earn, the higher the damage responsibility and the fewer reimbursements that are available to you.
Turo host earnings plan options
More peace of mind plan
Splurge on top-tier protection
Earn 65% of the trip price
$20,000,000 in legal liability protection for third party property damage*
Turo pays 100% of eligible damage costs above the damage responsibility**
$100 damage responsibility**
Balanced plan
Spring for solid coverage with a minimal damage responsibility
Earn 75% of the trip price
$20,000,000 in legal liability protection for third party property damage*
Turo pays 100% of eligible damage costs above the damage responsibility**
$750 damage responsibility**
More earnings plan
Cash in on the highest risk, highest reward plan
Earn 85% of the trip price
$20,000,000 in legal liability protection for third party property damage*
Turo pays 100% of eligible damage costs above the damage responsibility**
$2,500 damage responsibility**
If you change your mind, you can choose a new plan at any time — but keep in mind that any change you make will only apply to future trips, not currently booked trips.
Frequently asked questions
Why don’t I get to keep 100% of the trip price?
The percentage of the trip price that Turo retains helps Turo run smoothly and covers:
- The costs Turo incurs for assuming the protection for potential damage to your vehicle during a trip.
- Other expenses, including operational costs to run the platform, as well as marketing and advertising costs to help drive demand and promote hosts’ cars.
Do I need my own vehicle insurance?
Your CTP coverage will remain in effect. You must update the coverage by letting your CTP carrier know you are hosting your car with Turo. We do not expect your personal comprehensive or collision insurance to apply, and the protection provided by Turo Travels Mutual will act as primary coverage during a trip, should damage occur.
For hosts who chose a vehicle earnings plan offered on Turo, it includes legal liability protection of $20,000,000.*
What happens if my vehicle gets into an accident?
In the rare case that your vehicle is involved in an accident, your guest should report it immediately. If you notice damage at the end of the trip, please report it immediately at https://turo.com/resolutions.
To ensure eligibility for reimbursement under an earnings plan, hosts must:
- Report damage within 24 hours of the end of the trip. A Turo associate will then reach out and guide you through the process.
- Take clear photos to document the vehicle condition at the start and end of each trip. Use the in-app check-in and checkout features to take and upload the photos.
If you have additional questions, please talk to your insurance professional.
Review the FAQ for a deeper dive into all the host earnings plans.
Damage responsibility
We use the term damage responsibility to mean the amount you are responsible for in the event of physical damage to your car during a Turo trip before you’re eligible for reimbursement, if your claim has been accepted. For reimbursements, hosts are responsible for the damage responsibility amount first, which varies by plan, and then Turo Travels Mutual (the Mutual) would reimburse the rest, subject to terms and exclusions, up to the lesser of the cost of repairs up to the actual cash value of the car, or $200,000. Remember, the Mutual is not an insurance company and vehicle protection is not insurance.**
For instance, if your guest has a fender bender while driving your car and the eligible damage costs to your car is $1000, and you chose the balanced plan, you’d be responsible for the first $750 of damages, and Turo would pick up the remaining $250. If the damage cost to your car is $100, you’d be responsible for the entire damage bill unless you resolve the claim directly with your guest.
Legal liability protection
Legal liability protection protects hosts from legal exposure for claims of property damage or harm to a third party (meaning something or someone else) that may occur during a guest’s trip with your car.
For instance, if a guest hits a parked car when driving your car, your legal liability would be considered as well by the Mutual’s Board for any compensation to the owner of the parked car.
Vehicle damage protection
Host earnings plans also address protection for theft, loss of, or damage to your vehicle during a trip, and is subject to terms and exclusions. Learn more by reviewing the Host Product Disclosure Statement.
Contribution
Contribution, which in Australia is a subset of the overall ‘Turo take’, is the portion of the trip price that Turo retains. It includes the cost of the vehicle protection product provided by Turo Travels Mutual (the Mutual) and Turo’s platform and service costs (for example, operational costs to run the platform and marketing and advertising costs to drive demand).
* Legal liability protection is provided by Turo Travels Mutual Limited ACN 661 465 890. Terms, conditions, and exclusions apply. Find out more here.
** Turo Travels Mutual will reimburse hosts for eligible physical damage costs in excess of the damage responsibility, subject to terms and exclusions, for the lesser of the cost of repair up to the actual cash value of the vehicle or $200,000.
Turo Travels Mutual Limited (the Mutual) (ACN: 661 465 890, AR No. 1300019) is a discretionary mutual providing risk protection products. The Mutual issues and distributes its products via Picnic Licensing Pty Ltd, ACN: 647 642 117 AFSL: 532540. The Mutual is managed by Turo Travels Management Pty Ltd ACN 661 462 433 (AR No: 1300020). The Managing Agent is Turo Australia Pty Ltd, ACN 659 649 073 (AR No: 1300021). Discretionary risk protection is not the same as insurance. For more information before deciding to become a member, please review the Constitution, Financial Services Guide, Host/Guest Product Disclosure Statement, TMD, and related materials here.