by Turo
posted on 13 August 2024
This summer, UK hosts can enjoy new earnings opportunities, while the new pricing algorithm will help make hosts more competitive in their local market. Several changes to raise the bar on vehicle safety and guests’ experiences will also help boost demand, and more improvements have been introduced to streamline host workflows.
Dynamic pricing is coming
Dynamic pricing is launching on September 3, making it easier for you to price competitively and maximise your earnings.
To help optimise your earnings, dynamic pricing will continually adjust your prices based on fresh market data and other factors. Dynamic pricing also considers hosts’ variable costs that change based on how much vehicles are used. These variable costs are based on your vehicle and your market and include cleaning, maintenance, depreciation, and trip facilitation.
Also on September 3, the vehicle calendar will be removed and the calendar in the “Trips” tab will be your go-to spot to manage your entire portfolio, including pricing and availability. We’re moving to one calendar so Turo can put more energy into enhancing this single calendar to help you more efficiently manage your vehicles. Rest assured, you’ll be able to do everything you could do in the vehicle calendar, but more efficiently. If you haven’t already, check out our blog post on how to get the most out of your calendar.
Recently launched
STREAMLINING HOST WORKFLOWS
Save time with automatic trip changes
From now on, if a guest’s trip change request matches your availability and settings, it’ll be automatically approved, saving you time and energy.
IMPROVING THE GUEST EXPERIENCE
Stricter penalties for cancelling
Starting last month, hosts who cancel on guests too often will have their vehicles unlisted for seven days and need to join a coaching webinar to get relisted. Here’s what you need to know:
• This new cancellation policy will apply to hosts with less than a 95% commitment rate and more than 20 trips
• As long as your commitment rate is under 95%, every time you cancel on a guest, all of your vehicles will be unlisted for another seven days
• If you cancel on a guest while your commitment rate is under 90%, you will be permanently removed from Turo
New safety requirements after tyre issues
Starting 1 July, if a host’s vehicle is restricted due to a tyre-related issue, they need to provide proof that:
• The damaged tyre was replaced or appropriately repaired
• The vehicle’s other tyres all have a tread depth of at least 3mm and are no more than six years old
New guests no longer need profile photos
To streamline guests’ sign-up process and make booking cars on Turo easier, new guests don’t have to upload a profile photo anymore. Rest assured, Turo still screens each guest, and you still need to review your guest’s driving licence before the trip starts.
Down the road
STREAMLINING HOST WORKFLOWS
Check-in policy change for hosts with Turo Go
Starting 19 August, there will be two changes to hosts’ check-in requirements for all Turo Go trips to improve the process and make them more consistent with trips without Turo Go. You’ll need to:
• Confirm your guest’s driver’s licence through the Turo app in order for the trip to start
• Take pre-trip photos of your vehicle, as well as post-trip photos
EV recharging policy update
The EV recharging policy will be updated this autumn. Hosts can be reimbursed by their guests based on the difference between the battery level at the start and end of the trip, plus an added convenience fee. There will also be a low battery fee.
HELPING RAISE HOST EARNINGS
Boost earnings with new settings for longer trips
Starting 19 August, new monthly distance limits and discounts will help you attract longer trips while protecting your cars from excessive wear. Longer trips can be more profitable for hosts since they involve more hands-off time and typically less wear on your vehicles.
Better protection from guest cancellations
In the coming months, the early bird discount will be removed. Instead, you’ll be able to offer a non-refundable discounted rate to guests for trips that are booked further in advance. If they cancel their trip, you’ll still get the earnings.
IMPROVING THE GUEST EXPERIENCE
Upcoming changes to the All-Star Host programme
This autumn, we’re redesigning the All-Star Host programme to raise the bar on five-star trips, vehicle maintenance and cleanliness, and reduce cancellations. We’re also thinking of ways to help boost the visibility of hosts’ All-Star Host status to guests. Stay tuned for more updates in the coming weeks.
Connect with the global host community, share feedback and ideas, and get advice from other hosts and the Turo Support team at Turo Talk, the official US Facebook group for hosts!
