A note to our German community
Let me start by saying that I hope everyone in the Turo community around the world is staying healthy, safe, and calm in the face of this unsettling time.
As you can imagine, the incredible disruption stemming from the evolving COVID-19 situation has affected the travel and mobility industries far and wide, and unfortunately, Turo is no exception.
I’m sad to share that we’ve made the very difficult decision to sunset the Turo peer-to-peer marketplace in Germany effective today, April 9, 2020. While we’re deeply saddened to leave the German market, it’s critical to take major preventative actions now for the long-term health of the global business.
Starting today, April 9, 2020, guests can no longer book any new trips in Germany, and all peer-to-peer listings will be unlisted in the coming days. All upcoming trips that end after Tuesday, April 14 at 11pm CEST will be canceled, and trips cannot be extended after that time.
Any trips that start or end prior to 11pm CEST on Tuesday, April 14 will be unaffected by this update and will be covered by the host and guest protection plans as usual.
Any outstanding claims or reimbursements will be processed as usual.
Guests in Germany can still use Turo by booking through a Commercial Host. Commercial Hosts are independent rental companies that are able to provide their own commercial rental insurance to their guests and are not covered by any Turo protection plans. Only Commercial Hosts will be able to list cars in Germany after today, and will continue to need to provide proof of their own commercial insurance before being able to list and share their cars.
For any outstanding operational questions, please review the FAQ for more detailed information.
While it pains me to say goodbye to our German community and Turo family, I’m thankful that, as the global economy recovers over the coming months, Turo is in a strong position to weather this storm. We remain fully committed to supporting our peer-to-peer marketplaces in the US, Canada, and UK, and when these unprecedented times are behind us, our hosts and guests will need Turo more than ever for income generation and affordable transportation to reconnect with loved ones.
I’d like to thank you for your support over the years and for being a pioneer of the car sharing community here in Germany.
We wish you and your families patience, health, and happiness as we all eagerly look ahead towards brighter days.