by Turo
posted on August 13, 2024
This winter, hosts in Australia can enjoy new earnings and savings opportunities. There are also a number of changes to help raise the bar on vehicle safety and guests’ experiences to help boost demand, and improvements to streamline host workflows.
Get the most out of your calendar
On September 3, the vehicle calendar will be removed and the calendar in the “Trips” tab will be your go-to spot to manage your entire portfolio, including pricing and availability. We’re moving to one calendar so Turo can put more energy into enhancing this single calendar to help you more efficiently manage your vehicles. Rest assured, you’ll be able to do everything you could do in the vehicle calendar, but more efficiently.
Recently launched
STREAMLINING HOST WORKFLOWS
Save time with automatic trip changes
Now if a guest’s trip change request matches your availability and settings, it’ll be automatically approved, saving you time and energy.
IMPROVING THE GUEST EXPERIENCE
New safety requirements after tire issues
Starting July 1, if a host’s vehicle is restricted due to a tire-related issue, they need to provide proof that:
• The damaged tire was replaced or appropriately repaired.
• The vehicle’s other tires all have a tread depth of at least 4/32” and are no more than 6 years old.
New guests no longer need profile photos
To streamline guests’ sign-up process and make it easier for them to book cars on Turo, new guests don’t have to upload a profile photo anymore. Rest assured, Turo still screens each guest and you still need to review your guest’s license before the trip starts.
Down the road
STREAMLINING HOST WORKFLOWS
EV recharging policy update
This spring, the EV recharging policy will be updated. Hosts can get reimbursed from their guests based on the difference between the battery level at the start and end of the trip, plus an added convenience fee. There will also be a low battery fee.
Stripe will be used to manage hosts’ tax info
Starting this spring, Turo will begin using Stripe to manage hosts’ tax information in the US, Canada, and Australia. If you’re a US-based host who has previously uploaded your W9 to Turo, we’ll securely upload it to Stripe. If you haven’t uploaded your W9 to Turo before, you’ll be asked to share it through Stripe. We’ll be in touch with more info.
HELPING RAISE HOST EARNINGS
Help boost earnings with new settings for longer trips
Starting early October, you can attract longer trips while helping protect your cars from excessive wear with new monthly distance limits and discounts. Longer trips can be more profitable for hosts since there’s more hands-off time and typically less wear on your vehicles.
Better protection from guest cancellations
In the coming months, the host enabled early bird discount will be removed and instead, you’ll be able to offer a non-refundable discounted rate to guests for trips that are booked further in advance. If they cancel their trip, you’ll still get the earnings.
IMPROVING THE GUEST EXPERIENCE
Upcoming changes to the All-Star Host program
This spring, we’re reimagining the All-Star Host program to raise the bar on five-star trips, vehicle maintenance and cleanliness, and reduce cancellations. We’re also thinking of ways to help boost the visibility of hosts’ All-Star Host status to guests. Stay tuned for more updates in the coming weeks.
Connect with the host community — share feedback and ideas, and get advice from other hosts and the Turo Support team at Turo Talk, the official Facebook group for hosts!
