by Turo
posted on 29 August 2024
Welcome to Turo
Turo is the world’s largest car sharing marketplace, with over 365,000 active vehicles and 165,000 active hosts worldwide¹. Travellers have been finding a better way to rent cars on Turo since 2009, and today you can book cars from hosts on Turo in the United States, Canada, United Kingdom, France, and Australia.
Whether you’re used to another car sharing platform or a traditional rental experience, we’d love to welcome you to our ever-growing community. The Turo marketplace is a place where you can find a car that’ll elevate just about any occasion, and make your memories that much more special. And booking with highly experienced Turo hosts — real people — will give you a level of human connection, hospitality, and excellence that just isn’t the same anywhere else.
New features you’ll enjoy with Turo
An extraordinary selection of cars
Turo has thousands of unique makes and models, from everyday commuter cars to classics to exotic sports cars. You’ll find perfect options if you just need to get around town, but if you’re looking for an elevated, more luxurious experience, you can also find exclusive, high-end cars on Turo.
In-person key handoffs
When you go to pick up a car you booked on Turo, your host will often meet you in person to tell you about the car, answer your questions, and share recommendations for your trip so you can travel like a local! You’ll also sometimes check in via lockbox or other remote technology without meeting your host — they’ll guide you through the whole process and communicate how to pick up their car before each trip via the Turo app.
Optional Extras
Level up your trip by adding Extras when you book a car. Many hosts offer optional items you can add to your trip as Extras, such as child seats, roof racks, prams, beach gear, unlimited distance, and lots more!
Key information for Turo guests
| Turo | |
|---|---|
| Vehicle age eligibility | All vehicles on Turo are a maximum of 11 years old (when listed), with exceptions made for specialty and classic cars. |
| Protection plans²: | Choose from three plans that include protection against theft, loss, or damage, plus legal liability protection of $20,000,000: Premier: 50% of trip price, $0 deductible Standard: 30% of trip price, $500 deductible Minimum: 10% of trip price, $1,500 deductible |
| Pricing | Hosts set their own prices, per day. Many hosts offer discounts for booking a week in advance, as well as for weekly and monthly trips. |
| Pickup & accessing cars | It’s most common to meet your host in person when you pick up the car on Turo, but you may also access the car via lockbox or other remote unlocking technology. |
| Getting your car delivered | Many Turo hosts offer delivery, so you can pick up your car at the airport, train station, hotel, or even a custom location of your choosing. |
| Taking trip photos | Both guests and hosts take pre-trip and post-trip photos, so everyone stays protected and accountable in the event of an incident. |
| Mileage | Turo hosts choose their own mileage limits that are included in the cost of the trip. Minimum limits are between 100km and 300km, but many hosts offer unlimited distance. |
| Pay later | Guests have the option to pay for their trip when they book it, or have their payment processed closer to when the trip starts. Toll costs are paid after the trip. |
| Cancellation | Cancel for free up to 24 hours before your trip starts. If you cancel after the free cancellation period, you’ll be charged a small fee. |
The best parts of car sharing are here to stay
The car you book is the car you get
If you want a luxury experience, are interested in trying an EV for the first time, or just need something to get you from A to B, car sharing offers a wide selection and the ability to customise your trip the way you want. Whether it’s for a family road trip, moving day, or special event, the car you book on Turo is the car you get.
An easy in-app experience
With Turo, you’ll still never wait in line at a rental counter, and there’s no upselling. Book your car, message your host, and manage your trip all on a convenient app. If someone else wants to drive on your trip, additional drivers can be quickly added and approved through the app as well, either before your trip starts or while you’re on the road.
24/7 customer support and roadside assistance
Whether you’re currently on a trip or still looking around, customer support is available online 24/7 to answer your questions. And if anything happens on the road, 24/7 roadside assistance is just a call away.
1. As of 30, June 2024
2. Turo Travels Mutual Limited (‘the Mutual’) is a discretionary mutual providing risk protection products. The Mutual issues and distributes its products via Picnic Licensing Pty Ltd (ACN: 647 642 117 AFSL: 532540). The Mutual is managed by Turo Travels Management Pty Ltd (ACN 661 462 433; AR No. 1300020) and the managing agent is Turo Australia Pty Ltd (ACN 659 649 073; AR No. 1300021). Discretionary risk protection is not the same as insurance. 2) Turo Australia Pty Ltd is an Authorised Representative (AR No: 130021) of Picnic Licensing Pty Ltd (AFSL No: 532540). Any advice we provide about Turo Travel Mutual’s products is of a general nature only. It does not take into account your personal circumstances. Please read the Product Disclosure Statement (PDS) and Financial Service Guide to see if the product is right for you.
