by Turo
posted on 15 January 2026
Key takeaways
• Starting 17 February 2026, vehicles must maintain over a 30% 5-star maintenance rate, based on their last 10 trips
• Vehicles with a maintenance rate below 30% will be unlisted, and upcoming trips within 2 weeks will be cancelled
• To relist, hosts must pass a vehicle safety inspection performed by a mechanic
• When the new standards go into effect, the maintenance rate will be calculated based on the next 10 trips. After that, it will update on a rolling basis using the most recent 10 trips.
• Hosts will have more visibility into their vehicles’ maintenance performance to help them take action
• The All-Star Host maintenance rate criteria isn’t changing
Starting 17 February 2026, all vehicles in Australia will need to meet updated maintenance standards to remain listed on Turo. These new standards will help raise the bar on vehicle maintenance, offering reliable vehicles, boosting guest satisfaction, and encouraging them to keep coming back, creating more business for hosts.
New tools and insights will make it easier for you to track which of your vehicles need additional maintenance, highlighting specific areas for improvement reported by guests.
Vehicles will be evaluated based on their recent maintenance rate
All vehicles on Turo will be required to stay above a 30% 5-star maintenance rate for their last 10 completed trips. If maintenance issues aren’t addressed and a vehicle’s maintenance rate drops to 30% (meaning only three out of 10 trips received a 5-star maintenance rating), the vehicle will be unlisted and future trips starting within the next two weeks will be cancelled.
To have a vehicle relisted, hosts will need to pass a vehicle safety inspection from a mechanic and submit it to Turo for approval. Once the vehicle is relisted, its maintenance evaluation will be reset and moving forward the rating will be based on the next 10 trips for a fresh start.
We’ll give you plenty of notice before the new maintenance standards take effect and vehicles won’t be unlisted at launch. Once the new standards go into effect, your maintenance rate will be based on your next 10 trips (rather than your past performance), and will then continue to update on a rolling basis.
Note that these new maintenance standards are separate from the All-Star Host maintenance rate criteria, which isn’t changing.
Here’s the breakdown of the maintenance rates you’ll see in the app:
Note: If a guest gives a trip an overall 5-star rating but no maintenance rate, Turo will count this as a 5-star maintenance rate.
Get a better look at your maintenance performance
If you do get a maintenance rating that’s less than five stars, understanding exactly what needs attention can help you take care of issues quickly. Guests who give a vehicle a maintenance rating of four stars or less are now required to select the specific issues they encountered, such as “low tyre tread,” “check engine light,” “brakes,” etc.
Sample reviews provided for illustrative purposes only.
Once the new maintenance standards take effect, new tools and insights will help you quickly identify which vehicles fall below the standards, and guest feedback can help you pinpoint and fix issues.
OUT NOW
“Reviews” tab
See a round-up of your ratings and reviews to help you track the new maintenance standards as well as All-Star Host criteria. View each category by your percentage of 5-star ratings out of completed trips. Filter by vehicle, time frame, and each guest review category to help you narrow down actionable areas of improvement.
Sample reviews provided for illustrative purposes only.
COMING SOON
“Vehicles” tab
Easily view “at risk” vehicles at a glance, helping you quickly identify which vehicles need additional attention.
COMING SOON
“Safety & inspections” tab
Within the “Vehicles” tab, view each vehicle’s current maintenance rate, with warnings if it’s too low. Check out guests’ maintenance ratings from the past 10 trips to better understand what work needs to be done on the vehicle.
Sample reviews provided for illustrative purposes only.
Be proactive with your vehicle maintenance
It’s a good idea to proactively take care of any maintenance work on your vehicles before the new maintenance standards are introduced. Review Turo’s vehicle standards and guide to a 5-star trip for useful tips on keeping your vehicles well-maintained.
Thank you for working to keep vehicles on Turo as safe and reliable as possible.
