Amjad made my first Turo experience exceptionally smooth! The car was ready upon my arrival. After I was shown how to complete the check-in process I was on my way. I needed two separate extensions (same day and then extended to overnight) and he gave me a response in less than 20 minutes both times! When I did return the vehicle it was early morning so nobody was outside in the lot. Unfortunately, with it being my first time using Turo and just having the instincts of one aware of their surroundings, I locked the car before I put the keys in the glove box (I thought there would be a spare key since it was a car lot)😢 But Amjad contacted me shortly after I checked out to reassure me that he would get it figured out and made me feel a little less bad for being a inexperienced renter. Overall, excellent customer service all the workers at the lot were pleasant that I came in contact with and I would definitely rent from Amjad again (next time I won’t lock the keys in the car lol)
Milan W.-Oct 8, 2019