What kind of gas does this car take?
This car takes PREMIUM gas. It will be given to you with full tank, and should be returned to us with full tank. If the tank is not returned full, then you will be billed after your trip ends.
Can my partner, spouse, friend, or travel companion drive the car?
Only you and the people you officially add through the app on this trip, are allowed to drive the car. Turo is very strict about it and they want to make sure only valid drivers on the trip drive the car, due to Insurance purposes. There is no fee for adding additional drivers, but they must have their own Turo account.
What happens if I drive on a toll road?
The car is equipped with a toll tag that is compatible with all the toll systems in Texas. At the completion of your trip, you will be billed for any charges incurred at the rate we are billed (no surcharges). Please note, it sometimes takes a few days for the charges to show up on our account. You may be billed for tolls up to 10 days after your trip ends. If you know you drove on a toll road, it's helpful if you notify us.
What happens if I go over the mileage?
The fee per mile is listed in the trip details. You will be billed at the completion of your trip for any overage.
What should I do if I am going to be late to return the car?
Contact us immediately if you are running late. The best thing to do is call or text so that we can be prepared in the event we have back-to-back rentals. In some instances, you may need to extend your trip in order to remain insured. We understand that things come up, but we need to know ASAP so we can deal with the situation correctly.
What happens if I have a problem with the car or get into an accident during my trip?
First of all, do whatever you need to do to be sure you're safe. Then call us. Depending on what happens, we may come meet you or have you call Turo's roadside assistance. If you are in an accident, there is a Turo insurance card in the glove compartment to share with anyone else involved.
Why is airport delivery $120?
We both work full-time, so it can be difficult to coordinate airport delivery. Our home is a $20-25 rideshare to and from the airport, which is more economical for you and easier for us to work with. We can provide discount codes for Lyft and Uber if you have never used them.